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$200 gift card received empty

Verizon promised me for the 200 dollar gift card per new line that bring from other service provder. I submitted 4 requests for the 4 lines (total 800 dillar) I brought to Verizon. I received 4 emails with gift card numbers and PIN (btw who sends gift card number and PIN in same unsecured email).
When checked, all 4 gift cards had zero balance. That means the gift cards were already used. Since last 3 months I have been calling the Verizon customer service multiple times to get this issue resolved. Everytime there is a new agent to whom I have to repeat the story. Everytime they escalate the matter and promise me to resolve it in couple of days. Every call wastes my 30 to 60 min. But nothing has happened so far to resolve the issue

Did enybody face this? How was this resolved? Is there any other escalation process than just calling Customer Service number?

Comments

Verizon_Support

It's worrying to see you are experiencing issues with your gift cards and we are here to help. We sent a Private Note to further assist. ~Geo

Salil

Thanks Geo. I still need help. Let me know how to proceed with this issue?

sarabullis

Good luck! We had 2 500 cards that were never received I have been fighting with Verizon for over a year! Service sis awful and no consideration for a long time customer

Verizon_Support

We are sorry to read that you had this issue with your gift cards, and we are here to help. To better assist you, we will be sending you a private note.

~Freddy

upset1234

They did the same thing to me and it was nothing but the run around every single time I called to find out what's going on with the promised gift card.

upset1234

I was promised $200 gift card and iPods. First they claim, I had to have service for a certain amount of time. Then, when I did speak with someone after the preliminary period, it's been nothing but run arounds, on the phone, email, and chat. I've never experienced anything like this before. I've had Verizon cellular for over 20 years , so to experience this after moving into a new home and selecting them as my internet, cable and home provider has been traumatizing. Like someone else said, you're on the phone 30 minutes to an hour being tossed around from person to person, and chat I was tossed to 5 different people until I couldn't take it anymore. Since I didn't get my promotional items, I'm going to switch services because I have nothing to lose and didn't gain anything but a headache.

Salil

I know. It is really sad to see this kind of Gift card mess up from reputed company like Verizon. I have still not received any resolution from them yet. Looks like I have lost $800.

Salil

Verizon_Support

upset1234, we're sorry to hear that you're going through something similar to this. We want to make sure you have access to your gift cards and we're going to do everything we can to help you. Please be on the lookout for a Private Message from us.

~Jesse

Verizon_Support

Hello Salil, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

Jerecka2018

Yep same thing happened to me I never even got it. I am over it. I have been with Verizon for a few years my plan is currently suspended because my son has a lot of issues going on right now. I am thinking about just returning my phone and ending my service all together. I never get service anywhere. And can’t get help through the help line oh and can’t talk to a live agent because my services are suspended!

Robro3

I just got a &200 gift card as well for buying a phone and adding another line. It also has a zero bakence and was mailed with the new iphone. Frustrating

Verizon_Support

Robro3, the last thing we want is for you to have any problems with gift cards you received from us. We want to make sure we make things right, and we're going to do everything we can to help you. We're sending you a Private Message so we can better help you.

~Jesse

Fio2

I am in the same situation. Did they help you ? What is the outcome of your complain. Thank you

Verizon_Support

Hello Fio2. Thank you for reaching out to us. What's going on? What happened when you tried to redeem the promotion?

~Ivone

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