BYOD -Not received and poor response

[sarav282000]

Hi,

I have switched to Verizon  on Sep 2022  with BYOD offer (which is $500 / line and activation fee waiver through online).  i have switched through online and i saw the first month bill along with activation fee. I called customer care and spoke with them reg activation fee and $500 reward. I got a confirmation that after 2 billing cycle ,activation fee will be credited and BYOD rewards will be shipped after 4-6 weeks.

After 10 weeks i called customer care and got my activation fee credited. But customer service team saying now  BYOD reward is expired. Vz team agreed that offer was there during Sep 2022.

I called multiple time and created 2 cases. Now they are offering $250. I am not sure how to handle.  Something i didn't expect from Verizon. Any way i can solve this issue.

[vzw_customer_support]

Hello! This is definitely not the experience we want for you. We are here to help 24/7 over this platform, and we will be sending you a Private Note shortly to get this resolved. *Bryan

[sarav282000]

After so many try finally spoke with customer support team by Dec 3rd week.

Got the response from support team that Verizon will pay the reward before Jan 3rd. Today is Jan 5th so for no communication from Verizon.

Looks like they are cheating customer. Verizon trying to bring customer giving false commitment.

[vzw_customer_support]

We appreciate you sharing this with us, sarav282000. We certainly want to assist going forward in every way that we can. During your interaction on December 03, 2022, can you please describe how you would receive the reward on January 03, 2023? 

-Brett

[sarav282000]

Hi Brett,I was not received my reward on Jan 3rd as committed by Vz team.

[vzw_customer_support]

Hello, once enrolled it can take up to 8 weeks for you to receive a reward via email, if this time have passed, please, feel free to contact us to address your concern. 

>Daniela

[sarav282000]

Hi Daniela,

I contacted customer support so for 10 time ( I waster more than 10 hours).  Not even customer support team have any log history and my request.

Every time i have to explain 20 mints on the same story and end up with excuse.

I lost my hope with Verizon