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Bring your own device rebate scam

I correctly filled out the online form. I called and confirmed with the rebate department. I have been regularly checking with my confirmation number. Today, I received an email saying "We've got it!" ... A "friendly reminder" that my $250 rebate for bring your own phone was still being validated and if I meet all the requirements, to expect my rebate by January 4, 2022. Yes, not a typo. 2022. I submitted the request online on 4/26/2020 and the website said it should be validated around June 20, 2020 if terms are met... So I am supposed to wait A YEAR AND A HALF for my rebate?!?! Total scam. Once the terms of my rebate are fulfilled (45 days of continuous SIM card activation) and it is validated, I am switching. Totally disgusted. I switched to Verizon because it was supposed to be the best service area and I barely have one bar at my house (AT&T had 3 bars!!). I have to use internet calling. So many hidden fees and deceit like this. Horrible.

Comments

Verizon_Support

We understand your concerns related to the rebate timeframe. With regard to the rebate please confirm the time using the following link here https://www.yourdigitalrebatecenter.com/#!/check-my-status. We understand that you may have received an email with the date shown but just to make sure this is accurate please use the link provided to check the status. JasperM_VZW

aoklaw

I cannot get anywhere with my promised promo. I switched to Verizon because of an offer for $150 per line to switch. I was told I would receive an email within 30 days and that I would have to enter the included code in order to get the money.

Well, I never go that email, and frankly forgot about everything while we were hit with covid. Now, on my third call to Verizon I am told no such rebate offer ever existed!

I will now switch again from Verizon and get a real rebate offer from T_Mobile!

Verizon_Support

I am sorry to hear about the situation as you always deserve clear and accurate information. How many rebates were you expecting? To confirm, at this time there has not been a rebate submnission completed?

YaleK_VZW

SpruceZeus

Sounds familiar!

I went online Sept 2nd and was told about a promo and I saved the entire chat. $250, $350, $450 deal (debit cards) by online representative "ideck". I get the promo by bringing my own device ($250 for starter unlimited, $350 for the tier up and so on). The promo = BYODGET250.

It would not work on the rebate center website link I was given by the rep.

When I called in today (Sept 7) to ask about it, spoke with a live rep. I emailed her the entire chat and proved it was offered to me and how I confirmed many times in the chat. Her and the manager agreed but said it was a mistake and I get ...nothing. They apologized and said I would need to get a bigger unlimited plan or I could buy some new $1000 phones to get a $300 promo. (Seriously).

This is not some simple misunderstanding. I left my previous carrier based on what I was told on paper. Now that i made the change, I am out $500! This also makes me a non-new-customer for new plans. This is hilariously poor form.

I demand my rebates for the two lines or equal compensation. This is actually illegal. Anyone who wants to contact me, make it soon and I will provide you with all the details and the chat document. I even have my chat survey responses in there.

This is illegal and I can show anyone

OldHippy1369

I was told that I qualified for BYOD $150. Yet I checked status and tells me that the service I have does not qualify. All I was supposed to do was bring my devise and sign up for post paid unlimited. Which I have done. Do not understand WHY they say my plan doesn't qualify. Not to mention I have NO service. Stand right beside my neighbor who has verizon pre paid. He has 4G I have 1 small bar. Have been with Verizon for about 5 weeks and have Never seen 4G on my phone. NO service in my house. Might be time to go elsewhere.

Verizon_Support

Hello, and thank you for contacting us here. We certainly want your new services to work the best, and I will be glad to provide you the support you need. Please send us a Private Note for further assistance.

Angel_VZW

OldHippy1369

Ok Angel_VZW, how do I send you a Private Note?

Bababin1986

They refuse to honor the rebate I was offered. I switched because the were supposed to have better service as well. The online only offer was bring your own device and get $450 in September. I had BOGO phones on a plan with Tmobile, but if I left I had to pay in full for the free phone. So because I was getting $900 total in promos from Verizon, I could afford to pay the 800 bucks to Tmobile for the phone a d switch. The online rep didn't say anything about submitting any paperwork for a rebate, she just told me I would recieve gift cards in the mail(when I asked again about the $450 per phone at the end of our convo).Now Verizon is saying I had to submit a rebate within 30 days, and will not return my calls from the department that is supposed to straighten the rebate issues out. I wasnt given any paperwork for the rebate and there are no "rebate codes" on the emailed reciept they sent me. This is a scam the are running. They tell you, you'll get a rebate to get you to sign up, but never have any intention of honoring it.

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