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Costco $200 rebate and hotspot run around

I ported 4 lines over to Verizon at a Costco Verizon kiosk mid July 2023...was told that I would get $200/line rebate and 10gb of hotspot per line for welcome unlimited...I confirmed this multiple times rep. End of August now...called Verizon multiple no one has any clue on rebates and say I do not qualify for hotspot on plan. This is a major run around from agent or Verizon. Please advised.

Comments

Verizon_Support

We want to make sure you receive the promotions you qualify for. We'll be sending a Private Note to better assist.

~Izzy

laizaoliveira

I have the same problem. I brought my phone over at Costco on June 1st and still have not seen the rebate in the mail or via e-mail. How can I solve this issue?

Verizon_Support

Hello, laizaoliveira. Help is here as we definitely want to see you get the promotion you are entitled to. I have sent you a Private Note for additional assistance.

-Natasha

ericholan25

I have the same problem, I switched 4 lines to verizon from costco kiosk with $250 dollars per line of costco card. The agent from kiosk told me to wait for three months for an e-mail , with regards to the rebate. Three months came by, and no emails. I went back to costco to make a follow-up inquiry about my rebate, but the agent told me to wait for another 3 weeks, so I did. I went back again to the agent on the kiosk, but this he email someone about my inquiry, and told me to wait for an e-mail coming from costco/verizon rebate. Its been a couple of days now, and no email yet. Please advice what to do next.

Wishuwereketo

Well now I’m concerned. We did this also, it’s been 3.5 months and the kiosk told us to just wait a little longer. This is sounding like a lie to get us to switch. Our bill is also much higher than we were originally quoted. I’m starting to wish we had never switched.

Verizon_Support

Hello, Ericholan, we know it's important that you receive your rebate. So we can best assist, we will be reaching out via Private Note.

-Lauren

Verizon_Support

we are till standing by to help. Please send us a message when you are available.-Joe

Verizon_Support

Wishuwereketo We definitely want to take a look at your concern. Did you submit any information for the rebate? ~Peter

Monicae100

I have the same exact issue. Upgraded my son's phone in June 2023 and never received a gift card. Very disappointing.

JOHNBON000071

Having same issue. Chat rep just say that promotion was for.new lines. Big lie and nobody knows. Anyone have the screenshot or something

2unes

I have not received my Costco promotional gift card $100 gift card

Verizon_Support

We want to make sure you get your Costco gift card ASAP. We're going to send you a Private Note so we can help.

~Jesse

IdahoJazzman

Hi, I purchased a new phone in August of 2023 and was told that I would be receiving a $200 Costco gift card within a couple of months . I have yet to see anything.

Verizon_Support

IdahoJazzman, awesome you were able to get a new phone at Costco and they've had a promotion to get a gift card with them for that purchase. I'm familiar with the promotion and I do know it can have a bit of a turnaround time. Let's look at everything and see what's up with that. I'm sending a Private Message, so I can help out.

-John

Verizon_Support

I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe

Btran1384

Well it's been 6 months now. I'll be cancelling and moving to diff carrier.

I've called multiple times...every tries to help but same story can't find promo, oh did you submit the rebate paperwork, can you check rebate center. All comes back to nothing.

Even Verizon manager at Costco can't help. Can't track him down, he's busy I get it. According to him he's put in request and will get back to me...nevers get back to me. And this manager is the only one able to find my offer

Also, all the Verizon people private messaging me ..all you do is check to see if there's a promo during the time when I sign up, ask if I signed the rebate paperwork work, useless.

Wasted a too many hours on hold to get the sorry, can't help. or low level help.

Also if you have a premium credit card...ie amex plat, chase sapphire reserve, venture x, etc...you cannot use their cc phone insurance because Verizon auto pay is only debit card of ach. Verizon...these are the people you want.

Verizon_Support

Btran1384, we want to make sure you receive the promotions you qualify for. We'll be sending a Private Note to better assist.

-Natasha

Verizon_Support

I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe

jcaliendo5598

was this resolved and who did you have to call to receive your costco rebate and the verizon credit?

Janet

Verizon_Support

jcaliendo5598, we want to ensure that you are receiving all of your eligible offers. The Digital Shop Card email takes up to 14 weeks to deliver and the gift card does not order until after the customer hits the 90 day time frame for the Costco Return Policy. If it has been longer than 14 weeks since your purchase, we do recommend checking your inbox and spam folder to see if you have an email from this email costco@digitalshopcard.costco.com.

-Andi

Cc525cc

I have the same issue. I got my new phone from Costco on Dec 15 and have yet to receive the rebate.

Winnie

Verizon_Support

Hello Cc525cc, being on top of your service is crucial, especially if you are on top of your offers. Verizon is here to help.

What did the Costco Promotion consist of (terms & conditions)? When was the qualifying purchase made? How did you submit the rebate redemption?

~Gilbert

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