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Issue Suddenly with NFL+ Premium in Verizon +Play? Verizon +Play with NFL Problems?

Suddenly I find that I can no longer access the NFL+ Premium. It worked (however buggy) for 7 weeks but no longer. I tried to get support from NFL+ and NFL.com but they referred me to Verizon once we verified there were no changes made to my NFL account that would've impacted my subscription. In Verizon the subscription still shows active but still no access. Anyone run into this issue as well and if so, how was it resolved? I'm on the phone right now with a Verizon rep asking for cancellation and a prorated refund but they can't figure out how to cancel the subscription. I also can't change the renewal payment card to prevent future charges and auto renewal. I can't delete it.

For those of you reading this that are interested in Verizon +Play, avoid at all costs. I fell trapped in a con.

If this comes to a satisfactory resolution I'll happily update this post.

Comments

Verizon_Support

We are sorry to read that you have been having this issue with your subscription. If you have any questions after your call, let us know, and we'll be glad to further look into this.

~Freddy

Verizon_Support

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

shanew73

I have the same exact. Verizon is zero help and NFL support is email based and pretty much nonexistent.

shanew73

I have been trying to get this resolved since this past Sunday and you have provided no support and just wasted my time as usual. You sold me the NFL+ product through Play+ so you should be able to support it.

uwa2406

I am having this issue too. Extremely frustrating.

Mattisok3

Same issue, opened ticket with Verizon. They quoted 3-5 days.

Verizon_Support

We are here to help you. To better assist, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

shanew73

Good luck. I am just trying to get a refund at this point. It’s a shame that VZ markets a product they can’t support. They should have a direct line to NFL to get things resolved, but clearly they do not.

Verizon_Support

Hi Uwa2406, thank you for bringing this concern about your NFL+ to our attention. So we can gather more details we'll be sending a Private Note.

-Melissa

Verizon_Support

Shanew73 We're sorry to read about your issues with the app, and we're here to help. What happens when you try to use the service. ~Peter

Zamereon

I'm having the same issue that started at the same time, and from a quick google search, it looks like a lot of people are having this issue. When I go to NFL+, whether directly through the site, the mobile app, or by clicking on it from my +play account, it says I don't have an active subscription. I would very much like to get a refund for the remaining months since I've already missed out on a couple weeks of games and doesn't look like I'll be getting this weekend's either.

japplebee2021

This is ridiculous. I want my money back. This hasn't worked for weeks with no end in sight. Talk about a rip off.

cjyoho

I'm having the same issue. I missed the first week because they couldn't get the account set-up between NFL and Verizon. Now I'm missing the last few weeks because NFL shows I don't have an active account. They referred me back to Verizon.

Verizon_Support

japplebee2021, I get feeling frustrated over having issues with stuff not working. I had some headaches this year earlier with some Disney+ stuff. We want to help and make sure you're benefiting from signing up for various perks via VZ. We've sent a Private Note to get more details.

-John

Verizon_Support

I know frustrated I would be if I was able to enjoy watching games for the first half of the NFL season, and then for it to stop working like this, cjyoho. Though I am a Bear's fan, so maybe that would ebb the pain of watching my team this season . The great news is that you're in capable hands to help get this fixed. Please be on the lookout for a private note from us so we can better assist.

-Joseph

avil04

Anybody find a solution to this? This is two weeks now where I can't hear anything back from the NFL. Anyone please help!!

DREWP369

Only thing I found was to log out of all the apps, clear cache and log back in. None of it worked. Had I known the frustration, I would have paid full price on the NFL website.

Verizon_Support

We are here to help and find the best solution for the NFL app. To better assist you, I'll send a Private Note, please reply to it, so we can get started.

~Maria

Verizon_Support

Thank you for reaching out to us in this platform. Please tell us, are you having problems to login or do you receive a specific message?

~Maria

elijahbulten

I have the same issue. NFL+ was no help and it seems Verizon has yet to fix it. Guess I will just ask for a refund at this point. If you are still monitoring this thread Verizon please contact me so i start the process of a refund.

Thank You

Barrok

I am having the same issue. Any help here?

Thanks!

DREWP369

Seems there is someone claiming to be support, but have not contacted me. I wish you luck. I may have to get a refund and just subscribe on the official nfl site.

Verizon_Support

elijahbulten, we want to make sure you have access your your NFL+ Premium and we're going to do everything we can to help you. We're going to send you a Private Note so we can gather more details.

~Jesse

Verizon_Support

Hello, Barrok, I'm sorry to hear you're running into an issue with your NFL+ Premium account. So we can best assist, we will be reaching out via Private Note.

-Lauren

Zamereon

This is a complete joke. I've been trying to get help from "customer service" for like 2 weeks now and it's just a bunch of useless messages telling me to contact NFL with a reference code from my account that doesn't exist. I'll never be using +play for anything ever again with customer service like this.

TIMHAL17

I'm having the same issue as everyone else. NFL+ doesn't recognize my paid in full annual membership via Verizon. Worked for a bit, then nothing. Impossible to get any assistance from NFL +.

I did call Verizon support. They refunded $30 of the $60, which isn't adequate since they didn't deliver on the service, but it's all I could get. So they are aware there is an issue and have no way to resolve. Terrible. I may just leave Verizon over this. Was looking for a reason.

mikef1011

I am also having this problem. Verizon support is useless, NFL.com support is even worse. There doesn't seem to be a way to solve the issue or even talk to a human for support.

Verizon_Support

mikef1011, we're sorry to hear about the trouble you're running into with your NFL+ subscription, and we'd be happy to help. Could you please tell us more about the exact issue you're running into? When you check your NFL+ subscription via My Verizon in the +Play section, what do you see on your end?

~Izzy

Von0001

I have had the same issue with NFL+. I've tried getting help from Verizon both via store and phone and I was told the problem is on NFL+'s end. I can't seem to get in contact with NFL+ at all, so I have been stuck with a month plus on not being able to use my subscription. At this point I just want a refund.

Verizon_Support

We're sorry to read that you have been having issues with this subscription. What happens when you try to use the service? ~Peter

jsowinski929

@vzw_customer_support
i am having the same issue. could you send me a private message and work on getting a knowledge document on your website for this? seems like a pretty common issue.

Verizon_Support

We want to make sure we are able to help out with any issues you are having. Could you clarify what problem you have with NFL+ specifically?

~Freddy

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