From what I am reading this seems to be an on going theme. I recently upgraded my phone in order to get the Free NFL Sunday ticket. I did it through a chat agent, the agent confirmed that I was eligible. When I put the order through, my confirmation email shows the same, that I am eligible for free NFL Ticket. I EVEN GOT THE EMAIL THAT TELLS ME I RECEIVED THE PROMOTION AND TO REDEEM and now when I click on the email it takes me to a page that is charging me to pay $480. I chatted with an agent, she confirmed that she can see that I am eligible BUT NO ACTUAL SOLUTION WAS PRESENTED? They told me that I will have to wait until 9/22/23 before I will even hear back from someone in regards to my situation. What a joke, I have ample proof that I have received this, why is it going to take a week to get it figured out. C'mon Verizon. I have 4 different confirmations that I received the promotion, lets get this figured out because this is just down-right frustrating and pathetic.
