I have been on chat for about an hour and they have yet to give me a straight answer. The rep keeps wanting to cancel my order... probably that's the easiest solution for them
Does anyone know why Verizon would request a new phone be sent back to Texas while in transit?
Verizon Support,
Using the chat on MyVerizon was frustrating and confusing (for a native English speaker). They finally just stopped responding. Where does one turn? This process has been very stressful and does not inspire confidence or a positive customer experience.
