So I switched to Verizon at the end of July because there were some great promos going on for bringing your own devices. I was told at the store by the employee who sold me the phones that I would be receiving a $200 gift card as a rebate and it should arrive in 8-10 weeks. There was not ONE time he mentioned that I had to redeem it online before 30 days of purchase date. So I talked to several reps online and all have given me multiple different excuses, one sent me to the rebate center (who can’t solve this for me it is customer service’s job), one told me that I do have a pending gift card that was never redeemed, and the last told me that there never was a $200 gift card rebate promotion at the time I ported my number over. So somebody in this long line of people I’ve talked to is lying to me, and I’m ready to just pay off the phones I have currently and switch to a carrier that is more upfront and honest about their promotions, and make it straightforward to earn.
On a side note: I was also told that I would be elligible for a student discount, and was not told that it is only for 2 lines maximum. Not as big of a deal though as that $200 gift card that swayed my decision to switch, and now I’m not getting it. Super frustrating, hopefully it gets honored, if it doesn’t I’ll pay the 2k just to switch out of principle.
