In January of this year I switched 4 lines to Verizon. Part of the sale in the Verizon store included a promotional e gift card for each of the lines switched over. We just assumed that the gift cards would be automatically emailed or mailed along the way, we were told within 3 months we would have the rebates. Sounds great. After not receiving any communication about the cards I called customer support today. I was told that because I am now in the 3rd month of our contract there was no way to claim any promotional gift cards anymore. I had needed to claim on the website within 60 days. It needed to be done in the first 2 months but without any communication about that timeline how would anyone know to do anything within that timeframe? How can you have a secret promotion but use that secret promotion to make a sale in the store.
The reason we changed back to Verizon was to avoid this type of shady behavior that we have gotten from other companies in the past. I decided to avoid this type of sales tactics we would pay a little more to have Verizon service. Now that looks like a huge mistake!
Hey there! We're so sorry to hear about the experience you had at our store. We'd be happy to take a deep dive into this for you and see what we can do for you! To begin, please send us a Private Note. *Kris
Start a new topic or ask questions in the open forum.
