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Redeem Samsung Chromebook and Galaxy buds 2

I am trying to that were offered when signing up for Fios home internet offer. The offer is ready for redemption but getting below error when I try to redeem it:
"There was an error when adding this Samsung Galaxy Chromebook Go on us + Samsung Galaxy Buds 2 promotion to your Verizon account."

Comments

zay34kc3

I have the same problem. I got a hold of someone at Verizon who said that because I had a balance due on my bill, it would not be available until the bill was paid.

I am set up for autopay and have been from the beginning. My bill is paid on time and always has been. The offer clearly said to maintain service for 60 days (which I've done) but said nothing about a normal bill delaying eligibility.

So now I have to wait an additional 2-3 weeks. I wouldn't be surprised if my next normal bill somehow "delays" this offer again.

Verizon has been less than honest about how this offer works.

zay34kc3

So I paid the bill using the Verizon Visa card I got, and it still didn't work. I called them, and now they're saying it's a technical issue on the website and I should just wait a week.

I don't think anyone there knows what's going on.

Verizon_Support

Hello, zay34kc3, we want to help ensure that you are able to redeem your offer. So we can best assist, we will be reaching out via Private Note.

-Lauren

zay34kc3

Your assistance was highly ineffective. I was told you could not assist people with Fios accounts.....which makes no sense.

bkubis

I cant redeem the galaxy buds and chromebook offer like seemingly everybody else. Ive gone thru customer service multiple times with no resolution, only a “ticket” being opened 2 weeks ago. Im ready to go spread this on every social media platform any minute now. I switched to Verizon both from optimum for home and tmobile for mobile, and Verizon's customer service has been worse than both of them by far.

unfortunately the “help” that was offered was useless and after wasting a good amount of time they said “oh sorry, we cant help with fios issues”

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