I traded my iPhone SE for an iPhone 14, supposed to get $800 credit. Called multiple times, they kept telling me it hadn’t been received, but I have the tracking information and clearly stated it was delivered. Called 5/25, Rep told me she called UPS and tracked down my retuned phone. I was told the credit had to go through the accounting dept. Now a month later they are telling me they can’t find any info on my tracking number, duh when I try to look it up it’s over 120 days. Verizon Rep told me I had to call UPS, so I did & guess what, UPS told me the package was delivered 2/24/23. UPS now tells me I have to tell Verizon to call UPS.
