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Verizon Not honoring Promotions and No one seems to be able to help

I bought 2 iPhone 14 pros in November and was promised a promotion for a trade-in. I have it in writing. I was initially given the promotion and then it was withdrawn. I chatted with multiple reps and they all had different ways to deal with this and different reasons. I finally got to a rep who said he would file a form to have the promotion restored. Nothing happened. This has beed going on for 7 weeks. I can get no reliable help. Is there no one at Verizon who can solve things? I would have been better off going through Apple as they had discounts available at that time and a better deal on trade-ins without a promotion. I have been with Verizon for many years, but I am contemplating leaving over this. It seems like Bait 7 Switch and no one seems trained to help.

Comments

Verizon_Support

We understand how important it is for your promotion to run smoothly. Have you checked your trade in submission ID? This will show you exactly why the promotion fell off. What is the reason that is listed there?

*Ellisandra

Solomons

Have no idea where that is. The point is, I was told that the promotion was a done deal. It needs to be fixed. and I need to be given what I was promised. Can I get someone to call me and work this case?

Verizon_Support

We understand the importance of getting the promotion for the trade ins on your devices. I would be more than happy to check over the account, and see what is going on, and check the process of the form that was filled out, and if there are any steps that need to be taken. *Rhonda

Solomons

Thanks! How do we get in touch?

jamello716

I have been having this same issue for 7 months, and no one can help me. Good luck.

Verizon_Support

We would be happy to assist you with your concern. Please private message us for further assistance. *Mabell

Angry87

I just switched from att to Verizon and it's been a nightmare. I was offered 200 per line promo for bringing 4 lines. Initially 4 lines were included. Now after that ported over 2 of my lines with the incorrect phone number. I only see promotions for 2 lines. I am beyond upset. This is not a way to welcome a new customer.

Verizon_Support

Hello, Angry87. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

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