Verizon lost my pristine trade in iPhone XS Max and refuses to work with UPS to figure out what happened. Very poor customer service who raise a new ticket on this same topic every time I call and offer a resolution which is what you can see from the UPS tracking page online. I’m canceling my new account and also going to cancel my 3 year old Fios account due to the indifferent customer service attitude. Spent 3 hours on calls on the same topic in the last 30 days and now I’m running out of the refund period so just canceling the contract.
Never ever Verizon!
