I had been offered a plan and billing for 62 dollars a month roughly and I traded in my old iPhone XR for the new iPhone. 3 weeks later I get a monthly bill for 139 a month and no explanation. When I contact customer service i am given apologies and excuses and a runaround for hours at a time. The Verizon rep says the rep made a mistake and despite having all the transcripts where I asked all the questions and received definitive answers and breakdown for my new monthly bill and a thank you for switching over to Verizon. Now 3 weeks later and after taking my old phone all they do is offer my different plans that cost a lot more. They know it what I’m saying is correct but refuse to honor their own terms. When I ask to speak to someone in charge they either tell me to call the regular 1800 number where they always hang up on you rudely and won’t give their names or in the chat they just keep giving you offers for more expensive plans that I never wanted. This is all after I switched over for weeks mind you, apologizing isn’t good enough all I want is Verizon honor their own terms. It’s crazy how one of the biggest communications companies puts out huge advertising offers and then sends you a totally different bill of goods. This is Verizon, not some local fraud cell plan I know enough to know it’s not legal. Your reps have zero problem reading the transcripts and seeing it was your mistake. Yet no one is willing to honor the agreed upon terms. At least give me back my old phone so I can switch back to my old plan and then I can make sure I file a complaint everywhere I can and with the Better business bureau. The fact that this company can’t take accountability for their own employees and offers only meager apologies is just sad. How far they’ve fallen and their stock price obviously reflects this as well.
