I was told Verizon would offer $1,000 per phone for my specific phone trade ins. I did, and then they only showed $800 for 4 of the phones. I then called them and they promised it would be fixed but only after I mailed in my old phones and accepted their new phones. So I did...then later I received mixed replies on whether it would or would not be fixed. 5-7 different people though have guaranteed the problem would be fixed. That last communication was in October and nothing has been fixed since then and here we are in January. Stores don't have phone numbers and typically can't help. Online chat sits there for over an hour without replying. When I call they try but then I get disconnection with no call backs. How do I resolve this? It's a clear bait and switch which I know is illegal. But for me to have to sue Verizon over this is costly. How do I resolve this? do I simply not pay my bills and accept the free service until they cut me off? That's the only solution I can currently think of. I did notice that phones are unlocked after 60 days, so I wonder if it's just best that I cut ties with Verizon right now and go with another provider. Since Verizon won't honor their deals, is there any reason for me to honor mine? The amount of time I've spent trying to resolve this is already well over any amount of these phones are worth that I received. ($4,200).
