Why do I get an error message anytime I try to download an app?

I have an a V5450PP LG phone with Android software 4.4.2

I have very little on my phone.

I had the walmart saving app and when I went to use it it told me I needed to update it so i went to the play store to update and I keep getting an error message. Now the app is gone and I can't download any app to the phone. What do I need to do?

Accepted answers

Verizon_Support

Since it is a Prepaid device, you will have to reach out to the Prepaid department at: 888-294-6804.

RobertH_VZW
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All comments

Verizon_Support

EltaJane, That application is great. Are you connectd to WiFi? Are you able to use the Internet?
ArnettH_VZW
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EttaJane

I am connected to WIFI. I am able to use the internet.

Every time I try to download the Walmart Savings APP I get an error message [RPC: S-7:AEC-7 ******** (CHANGES EACH TIME I TRY)

Verizon_Support

Let's get to the bottom of this for you. Have you been in contact with the app creator in regards to this problem?

EttaJane

I don’t know how to contact the app creator. It is a walmart savings app. I had it on my phone before but it needed updated and when the phone couldn’t update it was taken off the phone. Now when I try it or any other app I get an error message. I have never been able to do the Google updates on my phone from day 1 of purchase.

Etta Miller