I ordered new service for two additional lines 8 days ago. One line was activated without delay, porting the number I had requested in the online order. The second line is still in limbo. After many hours online in chat and on the telephone, I was assigned a temporary number. I have been on the telephone daily with the Port Center, and still no results. Each day I am given a different excuse: the request was cancelled (by whom?), the request cannot be found, I will need to research this further, etc. I am continually given the runaround, being transferred without warning and having to start anew with another CSR, who seems just as clueless as the last. Each day I am told that the number will be ported by 2:00 pm Central the following day.
This is day number 8, and counting. The previous carrier has assured me each day the number has been released, and I have no reason to believe otherwise, as they no longer provide service to Verizon customers. At this point, any other carrier is looking pretty good.
