Payed $15 on 2/1/2016 then payed $30 on 2/3/2016 did not get my $15 back how can i get it back?
Why did you make 2 payments 2 days apart? Was one a partial payment? What plan are you on? Postpaid or Prepaid? When does your cycle renew?
Prepaid because all i had was $15 on the 1st witch gave me 300 minutes so on the third i thought I could just add another $15 and be all set with the next prepaid plan but they charged me $30 and kept my $15
yellowrose0613 Let's make sure all is as it should be. Could you reach out the Prepaid Department at 888-294-6804? They will have the answers you seek. You can also dial *611 from your Verizon prepaid phone.JoelRR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
