$200 Gift Card Promotion

[mabel4]

I'm experiencing issues with the gift card promotion redemption process. After activation, I was informed by a Verizon representative that I need to wait 60 days/8 weeks to receive my gift card. However, I've received no additional information or updates about the card's status. There has been:

• No clear timeline communication
• No instructions for claiming the gift card, nor have I received any code that I can claim/redeem
• No follow-up regarding the status of a prior ticket
• I reached out 2 weeks after activation and was told I would receive it after I complete 2 months with Verizon
• Have not heard from the above representative above after they said they'd follow up and I created another ticket today that was apparently with the back-office team; the representative said they see the promotion but are unable to apply it; what sorcery is this?

I've thoroughly checked every possible location - my email inbox (including spam), the Verizon website, and the mobile app - but haven't received any code or redemption instructions. It's seems ambiguous in the hopes the customer won't follow through with claiming what was promised.

Has anyone else experienced similar delays or lack of communication? I would appreciate any guidance on how to properly track or expedite this process. What is the actual standard timeline for receiving promotional gift cards?

My experience so far has been a heavy time sink without a resolution in sight.

[vzw_customer_support]

mabel4, We know it is important to be able to claim your promotions, and we are sorry to hear the issues you are encountering. What did you purchase to qualify for this rebate? Did you receive an email to take advantage of this promotion? Did the promotion show in the cart when you placed the order?

-Jazzy

[mabel4]

I got the promotion when the online order was placed; I see it on the screenshot of my order page as well. I moved from ATT to Verizon and bought an iphone 16 pro max on an unlimited ultimate plan

[vzw_customer_support]

We hope you are enjoying your new device so far and want to ensure your promotional offer is looked into, mabel4. To better assist, we will reach out through a Private Message. 

-Danielle

[mabel4]

Not able to respond to your enquiry via private message; the system won't allow me to send messages; it asks me to 'try again later'

[vzw_customer_support]

No worries. You can reach out to us through our multiple platforms. We are here for you .https://www.verizon.com/support/contact-us/

~Geo

[mabel4]

Happy New Year!

I have responded to the DMs with my ticket number that I got after being CONNECTED TO A REPRESENTATIVE FOR 3 HOURS. I STILL DO NOT HAVE THE STEPS FORWARD or the CODE AND I DO NOT KNOW WHAT TO DO. PLEASE CHECK MY private messages for the ticket number. Help! Thanks.

[vzw_customer_support]

Hey there! mabel4, we can get you the information needed to move forward. To do this, I will need to send you a Private Message.

-Nikki

[mabel4]

update: responded to the messages in the DM, was sent an irrelevant link with steps to something entirely different, had a different chat link sent to me (no response after messaging there)

No solution yet

[vzw_customer_support]

We want to make sure you get your promotion concerns resolved. I have sent you a new private message for more details. 

-Jazzy

[mabel4]

responded to the same

last ticket was created on Dec 30, and the previous one was from Oct 23 following which I got an email ID I should respond to and after following up 3-4 times got no response on the email

[mabel4]

UPDATE: have been asked to wait for the ticket to resolve (TICKET was created on 12/30, following an original ticket on 10/23); no resolution or next steps yet!

[vzw_customer_support]

Hey mabel4 thank you for that information. I would like to look more into this for you. When is a good time to open a chat with you?

-Harry

[mabel4]

Hello, I talked another representative via DMs and have been asked to wait a bit and that they'd follow up with me shortly; I will keep you posted.

[chrisnaforero]

This has happened to me they promised $200 Verizon gift card if I transferred my number I ended up losing my old number 

[vzw_customer_support]

Hello Chris

We would love to help. When did you start service? What plan are you on? -Joe

[mabel4]

I am on unlimited ultimate, purchase date: Oct 13, activation date was 3-5 days after this; first ticket and reach out regarding this issue was Oct 23, and most recent ticket is from Dec. 30

[vzw_customer_support]

Thanks for confirming. I know how important it is to check on the status of your rebate. I have a link you can use to check the status of the rebate.

https://www.yourdigitalrebatecenter.com/#!/     -Cynthia

[mabel4]

my friend, please see the message below and the post above, I have not even gotten a code to use on the website you have provided above; this process has been a time sink so far even after having an approval

[vzw_customer_support]

We can check the status of the ticket for you, please send us a Private Message so that we can look more into this with you. 

-Bryan

[mabel4]

UPDATE:  got this vague message yesterday; no indication of where it will be sent, which address, which email, physical/virtual? nothing. The last instruction I received was that I will receive it on 'notificationonly' email; haven't heard from this