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$200 Gift Card Promotion

I'm experiencing issues with the gift card promotion redemption process. After activation, I was informed by a Verizon representative that I need to wait 60 days/8 weeks to receive my gift card. However, I've received no additional information or updates about the card's status. There has been:

No clear timeline communication
No instructions for claiming the gift card, nor have I received any code that I can claim/redeem
No follow-up regarding the status of a prior ticket
I reached out 2 weeks after activation and was told I would receive it after I complete 2 months with Verizon
Have not heard from the above representative above after they said they'd follow up and I created another ticket today that was apparently with the back-office team; the representative said they see the promotion but are unable to apply it; what sorcery is this?

I've thoroughly checked every possible location - my email inbox (including spam), the Verizon website, and the mobile app - but haven't received any code or redemption instructions. It's seems ambiguous in the hopes the customer won't follow through with claiming what was promised.

Has anyone else experienced similar delays or lack of communication? I would appreciate any guidance on how to properly track or expedite this process. What is the actual standard timeline for receiving promotional gift cards?

My experience so far has been a heavy time sink without a resolution in sight.

Comments

Verizon_Support

mabel4, We know it is important to be able to claim your promotions, and we are sorry to hear the issues you are encountering. What did you purchase to qualify for this rebate? Did you receive an email to take advantage of this promotion? Did the promotion show in the cart when you placed the order?

-Jazzy

I got the promotion when the online order was placed; I see it on the screenshot of my order page as well. I moved from ATT to Verizon and bought an iphone 16 pro max on an unlimited ultimate plan

Verizon_Support

We hope you are enjoying your new device so far and want to ensure your promotional offer is looked into, mabel4. To better assist, we will reach out through a Private Message.

-Danielle

Not able to respond to your enquiry via private message; the system won't allow me to send messages; it asks me to 'try again later'

update: responded to the messages in the DM, was sent an irrelevant link with steps to something entirely different, had a different chat link sent to me (no response after messaging there)

No solution yet

Verizon_Support

No worries. You can reach out to us through our multiple platforms. We are here for you .https://www.verizon.com/support/contact-us/

~Geo

Happy New Year!

I have responded to the DMs with my ticket number that I got after being CONNECTED TO A REPRESENTATIVE FOR 3 HOURS. I STILL DO NOT HAVE THE STEPS FORWARD or the CODE AND I DO NOT KNOW WHAT TO DO. PLEASE CHECK MY private messages for the ticket number. Help! Thanks.

Verizon_Support

We want to make sure you get your promotion concerns resolved. I have sent you a new private message for more details.

-Jazzy

responded to the same

last ticket was created on Dec 30, and the previous one was from Oct 23 following which I got an email ID I should respond to and after following up 3-4 times got no response on the email

Verizon_Support

Hey there! mabel4, we can get you the information needed to move forward. To do this, I will need to send you a Private Message.

-Nikki

UPDATE: have been asked to wait for the ticket to resolve (TICKET was created on 12/30, following an original ticket on 10/23); no resolution or next steps yet!

Verizon_Support

Hey mabel4 thank you for that information. I would like to look more into this for you. When is a good time to open a chat with you?

-Harry

This has happened to me they promised $200 Verizon gift card if I transferred my number I ended up losing my old number

Verizon_Support

Hello Chris

We would love to help. When did you start service? What plan are you on? -Joe

Hello, I talked another representative via DMs and have been asked to wait a bit and that they'd follow up with me shortly; I will keep you posted.

UPDATE: got this vague message yesterday; no indication of where it will be sent, which address, which email, physical/virtual? nothing. The last instruction I received was that I will receive it on 'notificationonly' email; haven't heard from this

Screen Shot 2025-01-11 at 10.30.24 PM.png

I am on unlimited ultimate, purchase date: Oct 13, activation date was 3-5 days after this; first ticket and reach out regarding this issue was Oct 23, and most recent ticket is from Dec. 30

UPDATE: I am waiting for a virtual gift card; now I am told my claim had been approved and have to wait 4-6 weeks to get the card. I am forced to think this process is made so difficult by design so people just give up.

No sign of the card via email yet but mainly, I have no instructions on what to do after to claim the amount either.

Verizon_Support

Hello mabel4. Sounds like your rebate redemption went through but is taking a bit longer than expected. We can take another look at your rebate through a private message to ensure any information obtained is secure.

-Toni

Verizon_Support

Hi mabel4,

Just checking in to make sure that you get taken care of! Please let us know if you're still needing assistance.

-Necia

waiting for gift card

We've reviewed your submission with tracking number XXXXXXXX for the $200 Verizon Gift Card on Us offer.

We're having trouble processing your rebate. For more details and resubmission instructions, please go to Check My Status or Contact Us if you have any questions.

Thanks for choosing Verizon Wireless.

AS I OPEN THE LINK THERE IS NO INDICATION OF TROUBLE AND NO ACTION AVAILABLE; I AM BEYOND FRUSTRATED WITH THESE GAMES; I SEE AN APPROVED SCREEN AND NO ABILITY TO GIVE ANY INPUT.

WHAT DO I DO WITH "We're having trouble processing your rebate." WHAT DOES THAT EVEN MEAN?

PLEASE DON'T ASK FOR MORE PRIVATE MESSAGES; I HAVE ALREADY REPLIED PLENTY OF TIMES AND STAYED ON CHAT; YOU HAVE EVERYTHING YOU NEED IF YOU REALLY INTEND TO HELP!

I HAVE PASTED THE SCREENSHOT I SEE IN THE PRIVATE MESSAGES TOO

Verizon_Support

Hi there, we see there was an issue with your submission. We want to do all we can to help. Just sent you a Private Message to get started.

-Nikki

UPDATE: I got the gift card number and pin in email from Verizon and it worked when I tried to redeem it on my current monthly bill!

SUCCESS! THANK YOU!

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