$200 Gift Card for online orders

[Kdbenson]

I placed an order online and a $200 verizon gift card offer popped up on my screen. I accepted the offer as well as took a picture or it and video just incase an issue occurred with trying to redeem it. I have talked to representatives and they seem to know nothing about this offer. I've tried everything with no solution

[vzw_customer_support]

Hello, Kdbenson, we're here to help with your offer! When looking at your order, can you please let us know what services you had ordered? When was your order placed? Was this an order for new service?

-Lauren

[Kdbenson]

I ordered a Samsung galaxy s24 ultra and my order was placed on August 1st and yes it was for new service 

[vzw_customer_support]

Thank you for the information. Have you received the confirmation email with steps to redeem your offer? 

~Maria

[Kdbenson]

No, I haven't received anything. I have talked to representatives and still nothing. I also took a screenshot and a video of the offer when I accepted it

[vzw_customer_support]

Thank you for this information. Try these steps to see if you have the offer:

On My Verizon site-

1. Access the rebate from My Notifications or by navigating to My Orders > Rebates.
2. Review the information and click Submit.

On the app-

1. Access rebate forms through My Notifications > in App Alerts or Shop > Orders > Rebates.
2. Review the information.
3. Click Submit.

~Peter

[Kdbenson]

Yeah still no luck with that, this is the screenshot I took of the offer I accepted 

 

[Kdbenson]

Here is another image of the screenshot i took

 

[vzw_customer_support]

Thanks for checking on that. Please follow these steps to redeem your offer:

Visit vzw.com/rebate.
2	Enter the purchase date and promo code FWACARTOFFRQ324.
3	Enter the appropriate information.
4	Submit the offer redemption within 60 days of activation.

~Peter

[LaurenW1]

I placed an order on Labor Day and have been on the phone with Verizon and an having the same issue.

[vzw_customer_support]

Happy Friday! Being on top of your service is crucial, especially if you are managing your offers. Verizon is here to help.

Please tell us more, what exactly is going on with your promotion?

~Gilbert