$200 Gift Card has $0 balance

[Ferillius]

Purchased a phone a while back and received a $200 gift card. Finally had something to use the gift card on, but discovered it has a $0 balance when trying to check out through the website.

Any assistance would be great.

[vzw_customer_support]

We're sorry to read that you had this issue with your gift card. Can you tell us when did you receive the gift card? Did you check the balance through our website as well?

~Freddy

[Ferillius]

It was around early April of this year. I checked the balance when trying to check out on the Verizon website.

[vzw_customer_support]

Thanks for sharing those details with us, Ferillius. We will need account access to assist and check on this gift card. Please be on the lookout for a private message from me so we can find a resolution.

-Joseph

[Ferillius]

Any updates on how we can fix this? I placed the order on 3/23/24 and the receipt shows the $200 gift card on there.