$200 Verizon Gift Card Says Invalid

[Kleighgru]

After adding a new line to my account, I was mailed a $200 giftcard with the new cell phone. Tried to pay the bill with the brand new gift card but it says it’s invalid with every attempt. Spent over 4 hours on the phone with 2 different phone calls and each time I was promised to receive an email with a digital giftcard in a few business days. Very frustrating that I received any email either time I’ve called.  

[vzw_customer_support]

We're sorry to read about the situation with your gift card. Were you able to use the card after contacting us? ~Peter

[Kleighgru]

No we have been promised twice that a digital replacement gift card would be sent to us. We never received anything in any email inbox both times.

[vzw_customer_support]

@Kleighgru  wrote: No we have been promised twice that a digital replaceme nt gift card would be sent to us. We never received anything in any email inbox both times.

Thank you for those additional details. We want to investigate your experience and ensure that you receive all of your eligible promotional offers. Be on the lookout for a Private Message from us so that we can take a closer look at your account specific details.

-Andi

[Mbourgeois1]

I placed an order on Verizon.com for TWO- $200 Verizon Gift Cards total $400 on 10/4/24, received the order on 10/7/24.  When I tried to use the gift cards BOTH of them say "The Gift Card Number or the PIN used is invalid.  I've called several times, been given several ticket numbers, hung up on, transferred to the wrong department told on 3 different calls that this matter would be resolved AND it has NOT.  

[vzw_customer_support]

I'm sorry to hear there is an issue with your gift cards. You will need to call the number on the back of the card for support as they are seperate from general Verizon Support. 

-Melissa

[april2025]

Did you solve it eventually? How did you solve it? I got the same issue for the verizon gift card brought online recently.

[Kleighgru]

Unfortunately no, we have talked on the phone with them at least 6 times now with promise of a fix every time. Hours have been spent on the phone unfortunately. We have given up. 

[vzw_customer_support]

We're sorry to read about the issues with getting your promotion. We're here to help. Have you gotten any update? ~Peter

[april2025]

The customer service always promise to help and solve the problem but never actually solve it!!!

[vzw_customer_support]

Happy Monday! Being on top of your account is crucial, especially if you are managing your Gift Card status. Verizon is here to help.

Please tell us more, what exactly is going on?

~Gilbert

[april2025]

I made two orders of $50 gift card and recieved both on the same day. One $50 gift card is valid and then I used it. However, the other $50 gift card is invalid when I checked the balance. I think that one was not activated properly when it was shipped to me. I tried to the customer service online chat for many hours. They said they submitted a ticket for me a week ago but I heard back nothing. I contacted the online chat again and they have still have no clue. So frustrating!!!

[vzw_customer_support]

We don't want you to keep having issues with that other $50.00 gift card and we'd love to take a look. Please be on the lookout for a Private Message so we can help.

~Jesse

[april2025]

The issue has not been solved yet. No one reponded to the link in the private meassage.

[vzw_customer_support]

Happy Friday! We are truly sorry to see you in this offer dilemma. Our goal is to assist you in the best way possible. 

You can always check the offer details through our official deals page: https://www.verizon.com/deals/.

Send you a Private Message. Please review at your earliest convenience.

~Gilbert