$200 Verizon Gift Card for adding new line

[blgeorge]

I added a new line to my account in August 2024.  At the time, there was a promotion for a $200 verizon gift card when adding a new line.  I have messaged and called several times in hopes of an update on when I should expect it.  Each time a different answer...."yes it's coming", "no that wasn't even a real promotion", "i'll expedite this so you'll have it in a couple days."  The promised promotion never shows.  Very frustrating.   

[vzw_customer_support]

Hello blgeorge! Promotions like this are redeemed from the tile for them on the home page of My Verizon when available. I'm sending you a Private Message so we can assist further on this with you though. 

-Josh

[blgeorge]

My promotion is not on my homepage of My Verizon.  Still need assistance. 

[vzw_customer_support]

Sending you a private note now.

-Cryssie

[vzw_customer_support]

Thanks for reaching out, I see in your previous notes you were having issues redeeming a promotion?

-Cryssie

[blgeorge]

I am still waiting on this $200 rebate despite multiple attempts of help 

[dohicks]

I just opened a new line and account with Verizon and brought my own phone with me. I thought there was an $800 gift card offer but am having a heck of a time getting anyone at Verizon to get me information on this. Now I am hearing it may be only $340 for the basic plan and $540 if you are on one of the Ultimate plans.

[vzw_customer_support]

Hello, dohicks. Thank you for choosing Verizon as we are overjoyed to have you as our customer. Help is here. Please tell us more. How many lines did you bring over? What date did you open the account? Was this one gift card or was it due to bringing over multiple lines? 

-Natasha

[debroy50]

I experienced a similar situation. I was issued a statement credit and the next month not only was the credit withdrawn - customer rep declared it was a mistake and further more I was over billed the next month. I have raised this issue here - totally ignored. Any recourse?

[vzw_customer_support]

Hello, debroy50, we want to ensure the charges on your account are correct! So we can better assist, we will be reaching out via Private Message.

-Lauren

[Wko75]

Almost that same thing just recently happened to me....again! First it was the phone I paid for....said it was sent...never received it. NOW I just added a line and was 100% guaranteed through promotion and new galaxy 8 watch.  Tjis took 5 days! What happened?? No watch! It's crazy 

 Im beyond shocked. 

[vzw_customer_support]

Hi Wko75, we want to make sure you get any promotions that you are eligible for. We'll be sending a private message so that we can gather some more information.

-Joe

[PHays]

Opened 2 lines around same time with promise gift cards for each line at checkout, I believe. $200 each, so $400 in total. Never received any update or assistance and everyone I spoke with bounced me around and told me I was out of luck. Horrible experience and service to a loyal long time customer!!

[vzw_customer_support]

Lets make sure we see what happened and work together to get your promotions reviewed and resolved. I'm sending you a private message to further assist. 

-Jazzy