Good afternoon,
I recently switched over from ATT to Verizon as of 10/13/24, received my iPhone 16 pro max on 10/19/2024. I made my purchase via an online chat because I was having issues trying to claim the $200 gift card offer on my own. I completed my purchase & everything went smoothly... Up until it was time for me to claim my gift card on 12/02. Turns out the live agent NEVER submitted the request for me to get the gift card (in the original purchase) , a lovely agent was able to assist me and we put in the claim for the submission on 12/02. 8 weeks later and probably about 10 live chats, I have still not received the gift card. I made multiple complaints that I should of gotten the gift card at least before Christmas, but nope I had to deal with the consequence because of a mistake a Verizon agent did. My submission was supposed to be validated by 12/09/24, it is now 01/29/25 & nothing has changed. Based on the review of this forum I am clearly not the only one having issues & officially convinced myself I am never getting this gift card. ATT has never done me wrong, and I never had an issue with them delivering ANYTHING on time. I would never recommend anyone to come to Verizon ever....
We definitely hate to see that you have had this experience with trying to get your promotion and want to help make this right. We will be sending over a private note so we can take a look together.
-Meg
Start a new topic or ask questions in the open forum.
