$200 eGift card promotion for new line

[kcrawford1]

I was sent 2 separate text messages one on November 7, 2024 and one on November 10, 2024 stating that if I added a new line and smartphone to my account that I would receive a $200 eGift card.On November 12, 2024 I completed my online purchase with a sales representative over the phone following a coversation with a chat representative where it was stated that if I completed my order, I would receive a $200 eGift card. Upon the start of the phone conversation with the sales representative, I asked if the $200 eGift card would still be honored and was told that it would. I was told again later in the phone call and a third time at the end of the phone call when I asked to verify that it would be honored. I was told that it would, and that it was a credit that would be applied to the account 30 days after activation. I was told that this eGift card could be used for anything that I wanted related to the account whether that be for the bill, a device, headphones, a phone case, whatever it may be. Following the verification, I proceeded with the purchase. It has been over 30 days since the phone was activated, and the credit has yet to be added to the account. I called Verizon customer service today and was initially talking to a customer service representative who stated that he did not see the "rebate" attached to the new line, he then proceeded to ask for the number to the new Ipad that was also purchased on the same day. Once provided he said "Oh I think I see it" and then the line went silent and I heard the "on hold" music. A rebate representative picked up the line next and stated that he did not see the "rebate" and that he was transferring me to customer service. Upon transfer, a customer service representative stated multiple times "don't worry about the gift card, you were promised it so it will be added to the account" she then transferred me to her superior who proceeded to tell me that because I did not accept the gift card in the chat that it was void even though the phone sales representative had stated multiple times that it was valid and even explained the process to me. Seeing the 103 other people that have had this same issue where they have been promised this same promotional value and it has not been honored tells me that this was all a farce and was never going to be honored but was simply a scheme used by Verizon to get more purchases and lines. 

[vzw_customer_support · Accepted solution]

My sincerest apologies for the issues you've encountered while attempting to take advantage of the Add a Line promotion. I would love the opportunity to resolve this for you. I'll send a Private Note, so we can get started and find a solution to this right away!

-Christy

[kcrawford1]

I messaged you back, thank you.

[kcrawford1]

Upon calling customer service back and telling them about the other individuals from this forum that were experiencing the same issue, my account has been credited the $200. 

[Christarenee]

I had 4 separate orders between 9/17/24 and 11/04/24. Each had the $200 Verizon card popup. I haven’t heard anything about them. Have chatted with Verizon several times now. No cards. They also haven’t honored two of the device payment promos. I’m supposed to be paying $5/month and 4 months later I’m still paining $27.77/month. We were just lied to. 

[vzw_customer_support]

We certainly hate to hear you've not been able to take advantage of any promotions you qualify for. I've sent a private note as well so we can take a look at your account with you.

-Anthony

[Mgilseth]

I have not received my 200 gift card neither AND not only that when I added my youngest phone they took mine and my oldest line changed it anr changed it back. they triple charged for the changes on two of our lines and I didn't want to change  my plan at all.

[vzw_customer_support]

Hey Mgilseth, we are here to help with any promotions you may be eligible for and look into any billing concerns. So we can better assist we will be reaching out via private message. -Toni

[Wohlfer9]

I have had the same issue. Dealing with it still. Have had run around after run around. Getting very frustrated and wish I would have stayed with att. Thinking about leaving Verizon if they don’t make things right.

[vzw_customer_support]

Hey Wohlfer9, we want to make sure we honour the promotions you were promised and qualified for. At this point, if your concerns have not been addressed, please respond to the private message we're going to send you. We are here to help! -Red

[Joshkal79]

Having same issue opened new line have a receipt that says supposed to get Verizon gift card and email that says multiple rebates and I have not received any way to redeem for it.