I was presented and accepted a $200 gift card offer via a popup while on the official VZW site during the checkout process of my phone upgrade. After checking out, I did not receive any codes or documentation. I attempted to reach out to customer service and was told that the offer does not apply to me. PLEASE HELP. I feel like I was coaxed into checking out hastily an then baited and switched.
We don't want you to miss out on this great deal. Could you tell us when did you place your order? Did you activate your new device already?
~Freddy
Hello Freddy,
Thanks for the response. I placed the order yesterday. I have not activated the new device. I plan on picking the new device up today.
Thank you,
Thank you for the details. In this case, you will need to activate the phone in order to redeem the promotion. If you have any questions in the meantime, let us know.
~Freddy
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