Verizon, I bought a new phone and added a line on Nov 16th. I clicked the promo before I made the purchase and have not received any email. I have called 2x and spend over 2 hours on the phone with the promise that they will send an email and then they thank me for my 15 years with Verizon. I am beyond frustrated and this seems to be a problem that many customers are dealing with. Please help to rectify this situation.
this is the promo
Verizon Gift Card
On us
V
$200
Get a $200 E-Gift card on us. Complete the smartphone purchase from your cart.
Redeem offer in My Verizon or vzw.com/myverizon after placing your order. You must submit for redemption within 60 days of order. Card sent via email within 8 weeks after receipt and validation of claim to the submitted email address. If service is canceled or device is returned, claim will be invalid. We reserve the right to charge the amount of the Verizon e-Gift Card to your Verizon Wireless account if, within 12 months, service is canceled, or price plan changes from an eligible unlimited plan. A suspension without billing will add the time you are suspended to your 12 month chargeback window.
By continuing, I authorize Verizon to obtain my credit information with this order, and to verify my identity. I understand this check will appear as a soft inquiry in my credit report and will not impact my credit score.
Hi George272, thanks for reaching out here and sharing such complete details. This is the the stress or frustration we ant you to have this Holiday Season! We do want to investigate what is going on with the $200 Gift Card offer you were able to click on while placing your order. Please meet us in the private message to uncover a few mre details.
-Deb
Here is the solution that worked for me.
1. Go to https://www.yourdigitalrebatecenter.com/#!/
2. Enter promo code cartoffer2024 and the order date, click continue
3. Enter your email address (twice), click send, and follow the rest of the steps
At the end, Verizon will provide a tracking number for checking the status here: https://www.yourdigitalrebatecenter.com/track/
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