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$200 switcher rebate

Switched to verizon from t-mobile I got the 15 pro max and version home internet. I was promised A 200$ gift card and a Nintendo switch and that I would receive an email to redeem it but I never received anything I was promised now I have a high bill because I was under the impression of I add an extra accessory such as the home internet I would receive those offers but yet nothing came. I'll be switch from verizon pretty soon. Very disappointed

Comments

Verizon_Support

Hi Dmillz12, I'm concerned to hear you have had so much trouble with your redemptions. The card and switch would be through the My Verizon App but you receive an email when that is ready to claim. Can you tell me where you are in that process?

-Melissa

SynthpopAddict

Hi, getting promotions to work on Verizon is some kind of puzzle. Why this is beats me as I can't see how it helps Verizon retain customers. A company can't just be focused on bringing in customers, they have to try to keep said customers too. Anyway, another customer did figure out how to get their switcher rebate and posted some useful tips here:

https://community.verizon.com/t5/Mobile-Deals/Challenges-with-switcher-rebate-Try-these-steps/m-p/1741406

Dmillz12

Haven't receive an email

Verizon_Support

@Dmillz12
wrote: Haven't receive an email

I know how eager I would be to claim my rewards, as I switched in December and had to wait on claiming those rewards then myself. I know that the Nintendo Switch portion does have a 60-day waiting period, and then a 65-day claim period. Do you recall the date when you purchased the Verizon Home Internet and switched to Verizon?

-Joseph

Dmillz12

March 17, 2024 is when I purchased the home internet and switched my phone and got a new one. Would that be a good enough time Frame to receive the rebate

Geo4566

Verizon is a serious corrupt company,I have never seen so much theft in my life,even if you apply every rebate they will charge you more than your original bill,they are so corrupt they can't even keep your bill straight = theft a theif shows their colors,I called bbb and fed representatives, what they are doing is illegal.

Verizon_Support

The last thing we want is for you to have any problems with your bill. We want to be completely transparent and we're going to do everything we can to help you. We're sending you a PM so we can help.

~Jesse

A10000

Did they help with your situation? Im curious because i dont deal with thieves

laopamp

I have been a customer for over 15 years. I am going through the exact problems with Verizon. Now they are claiming it was the gift card or the switch., not both. They dont even know their own promotions. I switched from Charter on 3/19 to verizon home and only through constant battling, I did receive the target gift card but they will not honor the switch. Total corruption. I have contacted the better business bureau about this.

Verizon_Support

Hello laopamp. Thanks for giving us an opportunity to look at the promotional offer here. We want to gather more details that would be relevant. Please reply to the following private message so we can get into account details with your help.

-Deb

Verizon_Support

Hello again laopamp. We do have several promotional offers that were running at the time you made the switch to Verizon Home Internet and want to make sure we thoroughly investigate. We are here to turn every stone and restore your trust. We need your help. Do you have active Verizon phone and home internet service. You mentioned the switch was made on 3/19 and have received the target card, but not the switch.

-Deb

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