If you are thinking of switching to Verizon because they are offering you $200 rebate per line you switch, think again because you will not see your rebate...if you do, you probably had to spend hours, weeks, and months battling with customer service agents making a lot of promises and apologies but not delivering or correcting.
I switched to Verizon in December 2024 and purchased 4 iPhones. Each line was promised a $200 rebate to be issued in January 2025. I used the online chat feature to make the purchase and rebate and confirmed with phone call discussion to Verizon and a discussion with a live agent that we would receive the rebates before signing the paperwork. We then got our phones, submitted the rebates, and waited. For two weeks straight in January, I checked the status of the rebates everyday online. Everyday, the entire Verizon site was working fine except the rebate status portal was mysteriously unable to connect. On the day it finally worked, it indicated that all 4 rebates had be denied because they were invalid. So I called Verizon and spoke with an agent named Roxy. It took about 45 minutes of being on hold and her checking things but she finally said that when the rebates were submitted, Verizon entered the wrong promo codes and that the code entered was only valid at some locations and not online. She spent some time finding the correct codes and submitted the rebates again with me confirming via email. I asked what Verizon was going to do about the mistake and the time it cost me and she put me on hold again and came back several minutes later. Her answer was that an incident investigation had been opened up to look into whatever Verizon previous agent had entered the codes and there would be corrective action. I asked what would happen if this new rebate submitted was deemed invalid and she promised it would not, as she had checked and double checked that we met all the criteria. Well, guess what I got today(February 8, 2025), 4 emails saying there was a problem with the rebates and suggesting that I check their status online. Sure enough, all indicated they are invalid with the reason being that they are only valid at certain locations. Nice work Verizon, at this point I have to decide if more of my time and anxiety is worth the chance of actually getting the promised $800 rebate. Is this part of the verizon strategy?
Update on this issue, there is none. No response from Verizon? Looks like get to waste a couple hours on the phone again tomorrow.
I appreciate you raising this up Jacob_Sweeting. As a new customer, this is not the experience we want you to have. We want to be sure you get the rebates you qualify for. Please keep a look-out for a private message from me, so we can get this resolved for you.
-Jazzy
I want to make sure we review your rebate status to make sure you get the promotions you were promised. To do this, I will need to send you an authetication link to access the account. The link is time sensitive, please let me know if now is a good time to send the link, and we can dive into the account.
-Jazzy
Yes, now is fine. I will watch for an email.
No link. No email. No message. Was this just a bot response? Ugh.
Jacob_Sweeting, We're here to help and want to ensure we can provide you an update on the rebate submission. I will send you private message to gather additional information about your account.
-Art
Having the same problem. Been trying since December 7th when I was told that my rebate should process by the 26th of December here we are over 9 weeks later still no results. Just a constant runaround worst decision I ever made switching to Verizon
Hi there Jacob. We would like to get this resolved for you. Let us know when would be a good time to send you an authentication link so that we may be able to review your account.
-Erica
Now would be a great time. Please send me the link.
Just an update on this, I got sent a link and then worked with an agent online through live chat that said he fixed the issues and resubmitted the claiM and that I would hear back in another 4 to 6 weeks today. Well, I just got an email today, once again rejecting the rebate saying it was invalid. At the same time my wife's phone got a text saying the rebate was approved and a card would be sent in 4 to 6 weeks. The text had no link or other information. At this point t I believe it is clear that Verizon is not acting in good faith to honor its promised rebates and I am considering pursuing legal action. Anyone want to join in?
We're sorry about the confusion and we want to help you sort this out so you can get your offer. We'll be sending a private message. ~Peter
I'm going through this too. I've been with verizon for over almost 10 years and I switched over my parents lines. I got 1 rebate card but not the other. I've been battling with Verizon CS for 2 months. Never trusting their offers again.
We truly value your 10 years of loyalty and always want to ensure you can trust in our offers, erika34611. We will send you a Private Message to take a closer look into your rebate.
-Danielle
Just a reminder we're here to help erika34611! We'd like to find out what happened with that missing rebate. Message us back when you're available!
-Sara
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