I joined Verizon with a new line & new devices ordered online because it stated if you purchased a new line online, you’ll would receive a $300 gift card. I ordered on 12/18/24 and I still have not received anything. I have called several times, with up to 45 minutes to over an hour each call. Then being placed on hold only to be disconnected with no resolution. I explain that I have submitted my submission which was approved on January 24th, and I was told I would absolutely have my gift card by March 21st. Today is June 17, 2025, and I have not received ANYTHING! I have reached out via chat, and I have saved those conversations, again telling me I have nothing to worry about. That I qualify for the gift card, and I would be receiving it. Again NOTHING! WHAT A JOKE!!! I was even given a tracking # and a reference # if I had any issues receiving my card. I call back with that info, and I am again put on hold and the call disconnects. Who has time to keep calling back and explaining over & over & over again that I have not received this gift card that I was promised. something I should already have received. If I could leave Verizon I would but now I'm locked into a contract with a company that does NOT care about their customers. I feel like this whole $300 gift card promotion is just a way to get customers locked into a contract and then they do not follow through with what they promise
Hello and thank you for bringing this concern to our attention. It is not our intention to delay any promotion redemptions, and I'd love to review your account to see why you have not yet recieved the $300 Digital Gift Card. Im sending you a private note in order to look into this further.
-Will
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