300CartOffer24

[pbrijohn]

On December 24, 2024, I purchased four new iPhones and transferred service from T-Mobile to Verizon, taking advantage of the $300 per-line rebate offer under the 300CartOffer24 promotion. I submitted four separate rebate claims, each with its own tracking number.

Seven months later, I’ve only received one rebate. I’ve escalated this issue three times, but Verizon has failed to follow up within the promised 7–10 day timeframe each time. I’ve resubmitted the rebate claims twice, patiently waiting up to 8 weeks per submission—still with no resolution.

I’ve made five follow-up calls to Customer Service. Each time, I was told to wait another 7–10 days. In July, I was finally given an MR number—only to be informed that all escalations prior to June 26, 2025 are no longer visible in the new system, and that the entire process must begin again.

I’ve upheld my end of the agreement, including full and timely payment of my Verizon bill. I now expect Verizon to do the same and fulfill the remaining rebate payments without further delay.

[vzw_customer_support]

Hello pbrijohn, I'm sending you a Private Message here so we can assist.

-Josh

[pbrijohn]

Update. Per Customer Service, by 7/22/25 the Rebate  Center would resolve the claim. As before, nothing has been resolved and again no communication from the specialist assigned.

[pbrijohn]

This is yet another follow-up regarding the unresolved issues tied to the 300CartOffer24 promotion. After my last communication, I was contacted by a representative named Christina via text, who assured me a resolution would be provided by July 22, 2025. That date has come and gone without any further outreach or resolution.

Today, I was forced to call again, only to be informed that the issue has now been “reassigned” to another representative, Julie, and that I should wait yet another five days. This delay is not only unacceptable but indicative of a pattern of stalling and non-compliance.

Since my initial complaint, I have been contacted by multiple Verizon customers and former customers who have experienced the exact same issue with this promotion. This suggests a systemic failure — or worse, a deliberate strategy to mislead consumers with deceptive business practices and a breach of promotional terms.

I urge you to escalate this to legal or executive leadership immediately. I expect written confirmation of resolution within 48 hours.

[vzw_customer_support]

Thank you for following up, and I sincerely apologize for the continued frustration and delay regarding the $300 promotion. I completely understand how disappointing it is to have been assured of a resolution by July 22, only for that date to pass without any update. 

Your time and patience are valuable and this is not the experience we want our customers to have. I want to make sure we get you an update right away. Please know I am fully committed to getting this addressed for you.  To do so, I need to access the account. 
Can I send you an authentication link now? 

-Jazzy

[pbrijohn]

Yes. Do you have the authority to resolve this today?

[pbrijohn]

I have yet to receive a link.

[vzw_customer_support]

I'm sorry you did not receive that. I am sending a Private Message. If you will please, respond there when you are available and we can move forward in assisting you with this promotion issue.

-Kaye

[pbrijohn]

This matter requires immediate escalation.

Before my purchase, multiple Verizon Customer Service agents explicitly confirmed—after reviewing the order and the promotional terms—that I would receive a $300 rebate per line. This was also advertised on your website at the time of purchase. Based on these assurances, I bought four new phones with four new lines, expecting four rebates as promised.

Yesterday, Julie with Customer Service  rendered the matter resolved,  claiming that only one rebate per order is allowed. This directly contradicts what was advertised and communicated by your representatives. This inconsistency raises serious concerns. 

I am requesting immediate correction and issuance of the remaining three rebates. If this is not resolved promptly, I will be forced to escalate this further through formal consumer protection channels.

[SynthpopAddict]

Out of curiosity, has anyone given you a new rebate code to enter at the rebate website for the Switcher Rebate?  The code you're using has expired and they get changed periodically.

[pbrijohn]

Unfortunately, I fall under the above rebate due to the date of purchase. If they allow submissions currently under a different offer with the same terms, it should be handled that way.

[vzw_customer_support · Accepted solution]

Resolution Update: We have been able to confirm that the $300 rebate referenced eligibility guidelines were one per order placed.

Some reasons that may cause fallout of eligibility include multiple device purchase in the same order or if the purchase was an upgrade and not a new line of service added.

If you need assistance with this issue or anything else, please contact us.

-Katie