$50 XBOX Gift Card

[Lexicon13]

I signed up for home internet. Had to wait until 12/23 to redeem my free Xbox and gaming package that includes headset, controller and $50 Xbox gift card. I redeemed all today and show they are all scheduled to ship except the $50 gift card. It said I would get an email but have not. I do not see the $50 gift card on the receipt I redeemed for the gaming package. When will I get it?

[vzw_customer_support]

Lexicon13, I am happy to hear you were able to redeem your gaming bundle today. The $50 gift card is emailed within 48hrs of redeeming. 

-Jazzy

[Winegarisaiah01]

I had the same issue and I never got my $50 gift card and I ordered mine on the 12/10

[vzw_customer_support]

Hello, Winegarisaiah01. Getting your promotion is a must. Help is here. Have you completed Xbox registration? If yes, have you checked your email (both inbox and spam box) to see if it has been sent? 

-Natasha

[Winegarisaiah01]

Yes I have, it's not in my inbox or spam

[vzw_customer_support]

To clarify, did you already redeem the promotion for the rest of the promotion? The headset and controller?

~Freddy

[Winegarisaiah01]

Yes I did i got the Xbox controller and headset but not the $50 gift card

[vzw_customer_support]

When did you place the order for the controller? Normally, the email with the gift card is sent out 48 hours after it is placed. Did you use a valid email address?

~Freddy

[Winegarisaiah01]

I placed my order December 10th 

[Winegarisaiah01]

I used my normal email is there a way to check and see if itnwas put in wrong I got the emails to redeem them and that they shipped from it 

[vzw_customer_support]

Unfortunately, we do not have a way to check the email that was used to redeem the promotion. We will send you a private message to better assist you.

~Freddy

[Lexicon13]

I have not received any email. How do I get my gift card?

[vzw_customer_support]

We are here for you. Could you please check your email and spam folder for the redemption folder?

~Geo

[Lexicon13]

I have checked them both daily. I have received nothing. It says on my invoice that I should receive an email with redemption information in 24 hours, but nothing has been sent in my email. 

[vzw_customer_support]

Thank you for the details. So you were able to redeem the offer on your My Verizon account?  ~Peter

[Amibaboi]

Same here i haven’t received my gift card and it’s been more than a week now since i received the bundle

[vzw_customer_support]

Hello, Amibaboi. Help is here for you as well. Just to confirm, did you complete the registration as it will be sent via email. Please be sure to check both your inbox and spam box. 

-Natasha

[Amibaboi]

I did. Recieved my bundle already but not the gift card

[vzw_customer_support]

Thank you for this information. Do you see the offer on your My Verizon account? ~Peter

[Kellyj89]

Also still haven’t received my gift card, this seems odd that multiple people are having the same issue!

[vzw_customer_support]

We are sorry to hear you're having trouble redeeming your promotion, sending a private note

-Anthony