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I upgraded my phone to the S24 and selected for the 75 in TV offer. I waited 30 days and no email came in so I called Verizon Customer Service. They confirmed that I met all the requirements and would send it to "Escalation" I never heard back so I called all to be told that my claim was denied because my offer was either redeemed or I was credited. I have never received a credit and have not received the redemption email . As of right now, the last representative put in another claim to see why they said it was already redeemed but I have not heard back. It has now been 2 weeks since I started calling and I am getting very frustrated. I have been a customer for 11 years, never late on my payments . Verizon needs to keep their end of the deal or I will be reporting them to the BBB.
Hello, thank you for all these details. We want to help and make sure you get the correct offers. Please meet us in the Private Note we sent to investigate further.
~Gina
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