Adding a line at no cost offer.

[Bgood47]

I went in to a Verizon store in Cypress Texas to upgrade my daughter’s phone and the Verizon rep told me I could add a line at no cost. I said I didn’t really need another line but if it was no cost maybe I would get one for my brother. I asked 3 or 4 times to verify no cost and he confirmed. I was shocked when I had to pay almost $75 for tax but I ate that and went home. When receiving my first bill I discovered there was an activation fee and a monthly addition to my bill of around $32 a month. None of these three expenses were disclosed to me and I feel duped. It is too late to return the phone as my brother ladies t have any money and loves his new phone.

[vzw_customer_support]

We know it's so important that there are no surprises when it comes to your bill and want to help get to the bottom of this with you. We are sending over a private note so we can review the order and bill together. 

-Meg

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your new line offer. In order to look at the details of the order and bill we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support. -Adrian