This is a conversation with Agent(Gee) after she had this failure while processing my orders(5 switching lines).
She blames me and she told me this, " You're wasting my time" and intentionally disconnected from our chat conversation.
What do you suggest i can do to this since the chat system doesnt generate any transcript number where we can easily track the specific chat conversation and another thing, the agent doesn't have any unique ID or just reference for there identity in the chat world aside from that "alias/code they have".
I waited patiently with her to finish but this is what i got as a prospect new customer of Verizon.
joenar88, we are deeply concerned to learn about your experience with us during your prior chat conversation. We would like to gather some additional details from you to lift up your experience and ensure that you receive the support you deserve in getting your order placed. When did this conversation take place? Have you since been able to process a new order or are you still seeking assistance with getting those details set up?
-Andi
Start a new topic or ask questions in the open forum.
