I called on June 27th and talked to customer support agent. I told her I disliked my watch and wanted to send it back or figure out a way to cancel it. She said that "since you have been a loyal customer for 13 years" Verizon will wave the $143.28 you still owe on the watch and cancel the monthly plan. I was so greatful that I agreed to increase the plan on my phone line. I now find out she never made "notes" in my account and it has been a nightmare trying to get someone to simply listen to the recording of our call on June 27th. I talked to another agent and his supervisor today, but he couldn't get "the call file to open" conveniently. He promised Supervisor would reach out to me.
Yea highly deceptive, currently what I'm dealing with now, I contact a agent via chat feature and demanded to have my account closed, I was then promised an $80 credit to be applied to my current owed bill, I never received an email or a text, nor did it reflect my account. I did receive an email for the next bill due in next 2 days of the same price amount I was promised the credit would apply to. Upon further research this is a know business practice for Verizon. Making false promises by lying reps. Some reps have even testified agreeing that Verizon is highly deceptive and to be wary of their practices. They have no moral despite already making so much money. I'm convinced when you threaten to leave, they believe that they should get you for as much money before you go. Making false promises to keep you on the hook, and letting you run up the services so they can still claim you owe as much as possible before you leave. Your best bet is to let them think that and dispute it as the fraud that it is with credit bureau. Also report these fraud practices to BBB.
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