Cannot find promo code for $200 switcher credit for porting from AT&T

[Saldua]

I Purchase new service and ported 4 lines over from AT&T on 10/29/2024 and have not received any emails or notifications for the promo code needed to get the rebate. 

What has to be done to get this rebate code???  I am no at risk of not getting $800 worth of rebates that was promised for switching. 

[vzw_customer_support]

We want to make sure that you get the offer you're eligible to receive. Was this offer on our site? Where did you complete the switch to Verizon? ~Peter

[Saldua]

I completed the purchase on the Verizon website and on the port page showed that I would be getting $200 rebate per ported number

[vzw_customer_support]

Thank you for this information. Was there any link provided to get the offer? Have you received any emails? ~Peter

[Saldua]

No emails.  I asked an in store rep who helped me activate my phones and they said I should receive a promo code through email but I never did.  

the promotion was stated on the Verizon website and also was stated during the purchase process at the port in stage

[vzw_customer_support]

Got it. I'll be sending a private message. ~Peter

[Kthom85]

Verizon Boise gave me the code and I was still denied. I have a support ticket from 11/25 where Verizon never replied on my switcher credits. I feel I'll have to escalate this.

[vzw_customer_support]

Kthom85 this is not the experience we want you to have as we don't want you to miss out on this switcher promotion. We'd love the opportunity to partner with you and find out what happen to the promotion submission. Let me send you a private message to gather additional information about the account. 

-Art

[Saldua]

Update…

I am still waiting for 4 out of my 5 lines to get approved.

[vzw_customer_support]

Hi there Saldua. We can definitely help you. We regret any inconvenience this has caused. I am sending you a private message now. 

-Erica

[Aklusky]

I have the same exact issue

[vzw_customer_support]

We're sorry about the problems with that code. We'd love to help you and we're sending a Private Message so we can better assist.

~Jesse

[jlkeeling]

i’m also having this same issue. when making my purchase i was offered a 200$ rebate to port my number in and i haven’t received anything 

[vzw_customer_support]

Hello, @jlkeeling We want to help and make sure you get the right offers. Please meet us in the Private Note we sent and can investigate further. 

~Gina