I’m writing to address a concerning experience I had with a chat support agent a few days ago. The agent worked with me on upgrading my phone and purchasing a watch, offering a $200 gift card and waived activation fees if I made the purchase that day. When I mentioned I wanted to think it over and reach out the next day, the agent became aggressive, pressuring me to buy immediately. I felt uncomfortable and ended the chat.
However, when I checked my account yesterday, I noticed that I now require a down payment for any phone, which was not the case before this interaction. I’m concerned that this change is related to the chat, and I believe the agent’s aggressive sales tactics were inappropriate.
I’ve been a Verizon customer for over three years and would appreciate clarification regarding this issue. The chat occurred about four days ago around 11 PM. I’d be grateful if you could look into this matter.
Thank you for your attention.
We never want you to feel pressured into purchasing something. We hate to see that was the case for you. We absolutely want to address this with you and will be sending over a private note.
-Meg
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