I can't figure out how to make a complaint I traded my s20 in for the s24 I like this phone alot but I just lost my job I have had it for like 2 months nothing wrong with it but VERIZON won't let me out of my deal so most likely it going to collections I don't know why they wouldn't just let me send in device and work something out all business first I guess as always I should have never signed up for this deal
Thank you for reaching out to us on this platform. We are sorry to hear that you recently lost your job, and we sincerely hope that you are able to find new employment quickly. Verizon is always willing to assist you during difficult times. If you need an extended payment arrangement or temporarily suspend your service while your situation is resolved. Regarding returning your device, our Worry Free Guarantee is only available for the first 30 days after your purchase. We suggest you check the following link:
https://www.verizon.com/support/return-policy/
To suspend your services temporarily here: https://www.verizon.com/support/suspend-service-faqs/
If it is necessary to make a payment arrangement, please contact our finance department at: 1-866-266-1445 Monday to Saturday 7am-7pm PT. They will be happy to assist you.
~Maria
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