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Customer service

I switched my service over in October. After 50+ hours speaking with online support, I finally went into a Verizon store. Issue after issue with my account resulted in more wasted time and more visits. My account ended up being canceled and a new account added. The cost has been 4x+ what I originally agreed to. My 'free ipad' with my new phone is still being charged for monthly. The 'free' tablet with my second phone is also being charged for. The Verizon gift card promo still has not been sent. This whole ordeal has been the biggest nightmare and customer support is a complete joke. Many regrets.

Comments

Verizon_Support

We are stunned to see you are encountering promotional issue. Verizon knows the importance getting the offers you qualified for. We want to help you in the best way possible. We sent you a Private Message.

~Gilbert

FrancesYoung

One issue after another. My problems are still not fully resolved and it seems support chats are now my second full time job.

Has anyone received the $200 gift card promo you promised? What is your company doing to make up for the nightmare experienced by every new customer switching to your service?????

Verizon_Support

FrancesYoung, I'm sorry to hear you've been experiencing issues with your account. This is definitely not the experience we want you to have. I'll be sending you a private message to help you redeem your gift card promotion and set you up for the long run.

-Luis

Verizon_Support

We're just checking in to let you know we're here to help with your service concern. Please let us know if you still need assistance.

-Art

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