Did not receive the $300 gift card

[Yygoji]

Hello, I switched from ATT to Verizon and was told that I would receive a $300 promotion gift card for switching. I never received any information regarding the gift card and it’s been a month already. Please assist

thanks

[vzw_customer_support]

We hear you loud and clear. Please tell us, have you checked your email and spam folder? 

~Geo

[Yygoji]

Hi I have checked email and didn’t find anything relevant 

[vzw_customer_support]

Did you submit the offer for the gift card on our site? ~Peter

[Yygoji]

I have included the offer when I submitted my order yes. Please advise on next steps thank you 

[vzw_customer_support]

Thanks for clarifying. Did you submit it directly through our rebate center online https://www.yourdigitalrebatecenter.com/#!/? This process is seperate from the order.

-Jazzy

[Yygoji]

When I go to the website it asks for a promo code, what promo code do I submit with?

[vzw_customer_support]

Yyogji, let's work together to ensure you receive your applicable promotion. I have sent you a Private Message for further assistance. 

-Natasha

[Sabikha]

Same here; I never received any email regarding the gift card.

[vzw_customer_support]

Thnak you for those additional details. Doe syour order confirmation have a rebate code? 

-Melissa

[vzw_customer_support]

We want to make sure you get that gift card asap; please let us know if you'd like to continue. 

-Cait

[Sabikha]

No never received anything.  Continue

[Top_Cat]

I am currently experiencing this same issue. I was told it would come in the mail after I signed up and switched services and got a bunch of new lines with Verizon. Nothing has come in the mail. I reached out to customer service and have all the screenshots but they just closed the case and never offered an explanation!!! I’m literally about to cancel and get an attorney.

[vzw_customer_support]

I know it is important to take advantage of all parts of a promotion you qualify for. We want to make sure we investigate this to see what happen. I am sending you a private message so we can further discuss your account.

-Jazzy

[Top_Cat]

Okay so I may have overreacted but I’m still really upset and don’t know what to do about this

[Patricia1508]

I have had the same problem.  Submitted through the Verizon site with the promo code and no updates 

[vzw_customer_support]

Hey there, Patricia1508, we know how important it is for you to receive your promotion! You mentioned you were able to submit your rebate online. When were you able to send that in?

-Lauren

[vzw_customer_support]

We want to make sure you're getting help with this gift card. Please give us a little more information so we can assist in the best way. When did you make that submission using the promo code? -James

[VG343]

I have the exact same issue. I moved from Mint to Verizon and was told by the agent I would receive a $100 gift card for each of the two lines I moved over (total: $200) in November. Never received anything, was waiting for it to reflect on the portal. Don’t know the exact promo code because the agent just told me that I will be receiving it. Please can you make this right Verizon, it’s super deceptive marketing.

[vzw_customer_support]

Hi there VG343. We want to make sure you receive the giftcards that you were promised. I will be sending you a private message so that we can investigate further. 

-Erica

[MtBikeMike]

Exact same thing happened to me. Puchased new iPhones and switched 11-26-24. No information, no email. Have contacted Verizon four times now about it. Each time they say "you should get an email within a week" but nothing. Seems like something nefarious is at play.