Dear Verizon Customer Support,
I am writing to express my deep frustration and disappointment with my recent experience in trying to switch from AT&T to Verizon, as well as the lack of follow-through on the Christmas promotion that was advertised.
I reached out to Verizon five times in one day through online chat to inquire about transferring my service to take advantage of the Christmas promotion, which included 4 lines and 1 tablet. However, during each chat session, I experienced disconnectionsโfour times in a rowโleading to significant delays and wasted time.
On the fifth chat, I was finally informed that the $200 gift card offer for each new device had already been claimed. However, the representative assured me that they would escalate the issue to a supervisor to honor the promotion. Shortly after, I was told that the promotion had indeed ended and that I would not be receiving the advertised offer.
I am incredibly disappointed by this experience. Not only did Verizon fail to provide the promotion as promised, but the repeated disconnections and inconsistent information from your representatives have left me frustrated and dissatisfied. What kind of business model is Verizon operating under that makes it acceptable to break a promise after a customer has invested so much time in trying to transfer their service?
I believe it is only fair that Verizon honor the promotion as initially offered, given the time and effort I have invested in trying to switch providers. I hope this matter will be addressed promptly and appropriately.
Thank you for your attention to this matter. I look forward to your response.
Sincerely,
Daniel
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