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Filing a complaint

I’m not sure where I go to file a complaint. I am highly disappointed in verizon. I just moved over from t-mobile , when I talked to a representative she went over my bill and assured me I would be paying the same amount. Stated I would get 200 verizon gift cards for every line. However she failed to tell me that the plan she set me up with did not qualify for the promotion. I called and explained this to a rep who stated she would escalate and call me back and she never did. I called again and explained the issue and was advised everything was good and i would get the promotion. I called again when I received an email stating I was not getting the promotion. I was told once again I did not qualify. I signed up because she stated my bill would be a certain amount and I would be getting the promotion. Now nobody can do anything for me , I had to upgrade my plan to the more expensive one to get the promotion. Nobody will take the time to go back and listen to the call and acknowledge that I was lied to, they claim it’s not possible. I work in a call center I know it’s possible. Not a good experience , I will make sure to tell everyone about my experience and move my phone lines somewhere else as soon as I can. Nobody really did anything to help me other than make my plan more expensive.

Comments

SynthpopAddict

Sorry to hear about your experience. I'm a prepaid customer, so don't know how the postpaid plans work here, but will they let you back out if you've only been with Verizon a short while? I ported to T-Mobile for an extremely short period of time and it turned out to be a mistake for me, for which I was not billed for because I was a customer for only a few days and had brought my own phone with me.

If you signed up with a "get a phone" or some such however, I would not suggest trying to leave early because from what I've read elsewhere, you'd get hit with early termination fees plus having to pay for the cost of the phone upfront.

lilacsblooms

I signed up this past February ported 4 lines from Tmobile. The promotion running at that time for a business was 25 off per line. The store clerk persuaded me to upgrade one of the phones, so I did for an extra 20 per month for that one line. Was told the credits would appear on my bill after a billing cycle or two I was told I would be paying around 120 a month for all 4 lines and the upgrade. Two months pass and no credits were added to my bills. I go into the store to correct only for them to call customer service. They say they fixed it and to wait a couple of billing cycles to pass to see the credits. ANOTHER 2 months pass and I'm still being charged double then what I had agreed to when I first signed up. I called myself this time to customer service only to be sent into an endless loop between business and customer service all to be told they cant help me. I eventually found someone who could and they said they fixed it and that I would be credited the funds of the extra I've been paying however once again I'm told the credit would reflect in a couple of billing cycles. Another 2 months pass and my bill goes up to a whopping 250 dollars. I decided to cut my losses and switched to Spectrum who at this time I've used their internet service for years with no issue. They use Verizons mobile network anyways with much better customer service. Got 4 lines for 90 bucks no contracts, they even bundled it with my internet and I will have a lower internet bill for 2 years before it goes back to what I was paying. However I'm still fighting with verizon to get my money back. This has been the worst customer service experience I've had. I've been hung up multiple times, their chats refuse to help me.

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