Free Samsung TV offer

[Gwbrownca]

I'm starting to believe this free TV is too good to be true.

Key phrase regarding is whether or not they even have the units to send customers.  

Personally,  I think it is very misleading, just to entice people to spend money, with no real intentions to honor a deal. 

Anyone else have thoughts about this?

[vzw_customer_support]

We don't want you to have any problems with your Samsung TV offer. What issues have you run into when trying to redeem?

~Jesse

[Gwbrownca]

I have not received any notification on my account that speaks of this offer. Only during the process of purchasing the product did it show this. Maybe I am missing something?

[vzw_customer_support · Accepted solution]

Got it. The Samsung TV will be eligible to be redeemed on day 30 after purchase. You'll also get a reminder 30 and 56 days days after the redemption period starts and you must redeem before 60 days.

~Jesse

[Cb1011]

 It's 2024!!! Why is my free offer a 2022 Google Nest?? It's supposed to be a Samsung TV! C'MON VERIZON, PLEASE FIX THIS. 

[vzw_customer_support]

We're here to help with your concern. Have you received an email stating you can redeem the offer? ~Peter

[Mear20]

I am also experiencing this redeem issue as well 

[vzw_customer_support]

We want to make sure you're able to redeem your offer, Mear20! Have you received the email to redeem?

-Cait

[Mear20]

Yes I did   but like everyone else the offer applies to an older promotion 3 years ago what gives? Everyone says issue issue issue but I see no posts of I finally got my promotion to go through.

[vzw_customer_support]

We're just checking in to let you know we're here to help with your service concern. Please let us know if you still need assistance.

-Art

[Integra2tl]

I m also having the same problem. I saw the tile for redeem available on July 1. And when I checked yesterday its gone

[vzw_customer_support]

We want to make sure that we assist you properly and have sent you a private note. 

[sschip]

Mine is also doing this. It is all very broken it seems.

[vzw_customer_support]

We want to make sure you don't miss out on this promo sschip. What was the purchase that you made to qualify? Are you under a qualifying plan?

~Freddy

[BowGuth]

I'm getting the same thing. I even got the email to redeem. When I go to do it, I get this same screen. I chatted with a rep and they said it isn't working because they're out of stock. So what's the explanation for the broken redeem tab. Messed up. 

[vzw_customer_support]

Hey 

BowGuth 

I am sorry to hear about the issues with the redemption. I would be more than happy to look into this. Send us a PM and we can take a look at this.

-Harry

[Trickpa21]

Im not getting anything and I was informed the opposite?

[vzw_customer_support]

Hey there, Trickpa21, we want to help make sure you receive your promotions! Can you let us know what you had purchased in order to qualify for the TV offer? When was your purchase completed?

-Lauren

[RyHaf]

Im on day 30 and you guys just keep giving me the run around.  

[Italianabella919]

I haven’t gotten anything either about mine and we bought the phone the end of November 

[vzw_customer_support]

We don't want you to miss out on this great deal. When did you submit the order for the TV?

~Freddy