Free Samsung TV

[TinkerBellFairy]

I have purchased the eligible phone and upgraded my phone line to qualify for Free Samsung TV. I have called numerous times Verizon Customer Service which is routed to India. Every time I am given wrong, false, and misleading  information. 

Many Verizon supervisors do not even know about the offer or how to help me to claim it. I have called over 10 times with false promises each and every time. Also, I should be getting a reimbursement on my account that's clearly indicated in the notes. Unfortunately, reimbursement has not been issued as well.

My question is how do I claim Samsung 75" TV?

Offer does not show on My Verizon.

Also customer service is unable to help me. 

This has been very frustrating process. I am very disappointed with Verizon Customer Service. 

[vzw_customer_support]

Hi TinkerBellFairy, I apologsie for the trouble and time this has taken. Please respond to the private note we're sending in order to best assist. -Red

[MourSilk]

I'm having the exact same issue. Web support told me to call customer support to no avail.

[vzw_customer_support]

Hi MourSilk,

I'm sorry that you're having trouble redeeming your promised promotional offer. Please be on the lookout for a Private Message from us shortly so that we can collect more details. 

-Necia

[vzw_customer_support]

We are still here and ready to assist you. Please let us know if we can help. 

-Jazzy

[Djs3860]

I have called three times, all have given empty promises with me waiting and wasting time. For a large company that's made billions in there last quarter should stand up and honor what they advertise.  I get it that the employees at customer service that are in a different country ,are told to cut the time on the call to meet their matrix . But Verizon should take the time to see that this not good customer service and will to make sure I let people know.

[vzw_customer_support]

Hello Djs3860, we want to make sure that you are able to redeem your Samsung TV offer. So we can better assist, we will be reaching out via Private Message.

-Dee

[vzw_customer_support]

Hey there Djs3860, thanks for reaching out in reference to your Samsung TV offer. We would like to take a closer look at your account to see what’s going on. Please let us know when you’re available so we can further assist you.

-Dee

[Djs3860]

Would be nice if someone could assist me .after four phone calls withe 4 reps ,3 supervisor's and countless promises nothing has been done. Iam still waiting on a text that would give me confirmation of the changes on my account that a manager supposedly approved, but again nothing. 

 After reading countless blogs from other Verizon customers having the same issue ,I have come to the conclusion that this was a high  pressure selling point to get customers to buy in which is against the law in my state. 

 At this point I informing the state attorney and news networks of Verizons business practices ,we will see what reaction that delivers.

[vzw_customer_support]

Hello Djs3860, we want to getyour Samsung TV issue resolved fully. We're going to send you a Private Note to get the details and find a solution. 

-James

[MadAsAllCanBe8213]

Tinker Bell, sadly you can't. The 75in Samsung TV is sold out through Samsung. Verizon will not issue another one stating to me I have to wait. Which I believe to be a wait tactic so they don't have to give us one. I too have called a bunch and gotten the same lies. Nothing changes but I hope it does for you. I even talked to a lawyer today. 

[vzw_customer_support]

Hello Madasallcanbe8213, we'd like to make sure you receive your eligible promotion. Please keep an eye out for a private message, so we can help resolve this for. 

~Brian

[vzw_customer_support]

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

[Djs3860]

About to do the same . Florida State District  Attorney does take kindly to seniors being taken advantage of.

[Tafnih]

You have to wait 30 days. After which you will see the tile appear. You will also get an email letting you know it’s time to redeem. Check your spam/junk folder also, if not in inbox. In my Verizon the tile appears after clicking on account and scrolling down. As long as you’ve not made any changes to the line, phone number, device, plan… everything will align. You also have 60 days total, after the initial 30 days is up, to redeem. So given the date of purchase, you have time.

[Djs3860]

Yea no, date of purchase was 12/07/2024. So guess again. 

[Djs3860]

Dear Verizon customers. 

 How is everyone today.  I have tried so hard to be  upbeat and in good spirits when dealing with customer service. But I am at the end, after five phone calls with lies of someone telling me they would  either text me ,emailing  or call me back and of course the famous escalation note NONE of that has happened.  Even told to go to a link so we can look at the account.  The link says not found , WOW surprise.   I was to receive a call today between 1 and 2 today, Monday,February  24  2025 of course nothing. 

The free TV promo is a ploy to get you to sign up for a new line ,a new plane ,something to get you to spend money . I have been using a cell device since the early 90s I have never had such #$&# up service before.  

 If any one reads this buyer beware.  I know why the have law suites against them.

[vzw_customer_support]

Hello Djs3860, we are sorry to hear that you did not get a call you were expecting. We will be sending you a private message so we cam go from there. 

-Rosie