Free Samsung TV

[dessmc]

Hi, is there anyone that received their free Samsung TV promotional offer? 

The 3 store associates confirmed us about it. Its 75 inch tv. And we called few times and an agent also confirmed about it. Now we called again because it's more than 30 days and still no email or code to redeem it. After long multiple calls, now they are acting like it didn't happen... 

Does anyone able to actually received the TV or they are just lying? If so where else can we report about this fraud advertisement? We are thinking calling BBB and filing a complaint with the FTC and FCC. 

[vzw_customer_support]

Hi dessmc, I am sending you a Private Message so we can look at your account.  ~Kaye

[dessmc]

We just want to received what was promised not to waste more of our time. 

[vzw_customer_support]

When you can, please respond back with a private note, and we can assist. 

-Bryan

[dessmc]

There is no private message being sent to resolve this.  

[vzw_customer_support]

We are terribly sorry to read about your dilemma. We see multiple private message being sent out.

Look for the messages icon that should be on the page toward the upper right. Look like an envelope.  It will be gold color if unopened items.

Hope this helps.

~Gilbert

[dessmc]

I've seen it, no difference.  You are just sending me the same message to look in the Verizon app, there is no tile for tv offer there. 

[dessmc]

There is no tile of any tv offer there. We've check countless times. Costumer service said they email the redemption code, the other one said it's in the app. Another one is twisting the offer to our trade in value. You guys just transferring  us from one agent to another then you hung up everytime. We already lost hours and hours on the phone. 

[vzw_customer_support]

Hey dessmc, we just wanted to check in with you to see if you still needed help with this issue. We're standing by to assist, so please let us know.

-Sarge

[dessmc]

Yes we do, we just want to get the 75 inch tv. I don't understand what is so hard about that. You guys just messaging and emailing us the same message over and over again.  

[Riyah1413]

Did you ever get this worked out? If not alot of us are filing complaints with the fcc, ftc, and the bbb. Not saying do it just telling you the options. At this point it's hundreds of us with the same identical situation which is wild within itself. They just keep putting in "escalation" tickets. 

[Isaac420]

How to get a free tv

[MG_1996]

Please add me to the list I am a victim too.

[vzw_customer_support]

Thank you for raising our concerns about having trouble with this promotion. We'll send you a Private Message so we can gather more details. 

-Melissa