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Free iPad offer

I am reposting this forum post because it was locked and I am unable to respond or voice my concerns on this subject. I am very confused as to why this has been locked.

I recently purchased a new iPhone at the Verizon store in Hoboken NJ 2 months ago, and the VERIZON SALES REPRESENTATIVE told me that I was eligible to receive a free iPad, that the service was included with my new phone, that my bill would remain the same, with the exception of the cost my new phone being included in the new bill. I asked several times if it actually free with no strings attached, and would I see any additional charges for it on my monthly bill. He told me I would see a new phone number affiliated with the tablet but no additional cost.

Now my bill includes the cost of the "FREE" iPAD: $459.99

As well as a MONTHLY PLAN of $20!

I have been with Verizon for almost 20 years and am shocked!

CAN VERIZON PLAESE REACH OUT TO ME?

Comments

Verizon_Support

@Bannon
wrote: I recently purchased a new iPhone at the Verizon store in Hoboken NJ 2 months ago, and the VERIZON SALES R EPRESENTATIVE told me that I was eligible to receive a free iPad, that the service was included with my new phone, that my bill would remain the same, with the exception of the cost my new phone being included in the new bill.

Thank you for reaching out to us and for the details that you have shared. We certainly want to get you some answers regarding your account and to confirm the details associated with the iPad line. So that we can better assist, we will be reaching out via Private Message to discuss your account specific details.

-Andi

Verizon_Support

We are ready to help. Reply to our message, so we can get started.

~Maria

murf61

I accept all terms and conditions

murf61

I’ve always had great customer support

rlm0810

The exact same thing has happened to me. Now they are billing me for my “free” iPad and Iwatch over 36 months. I have been so frustrated with this purchase it really wasn’t worth it. I had to go back to the store 5 times to get issues straightened out. I was charged more state taxes than the item even cost - twice. I’ve been with Verizon 12 years and have never had issues until now. Many of my friends have left Verizon due to their customer service and I will be joining them if I don’t get this straightened out. And to think they want to charge me $10 to talk to a live person! Thats the stupidest thing I’ve heard. I may switch anyway just because of the horrible customer service.

Verizon_Support

Hi rlm0810. We certainly want you to be able to get any deals that were promised with the purchase of your device. So we can really dig in and see what's going on, we will be sending you a private message.

-Meg

Miriamjs16

I have the same the problem and have not received a resolution

Miriamjs16

I have been on the phone with 3 different representatives, 2 told me they are filing a case and whenever I call back poof there is no case on record. Another tried to adjust my bill but told me it was no longer possible and when I asked to speak to a manager or someone else who is higher up she said no one else can do anything more. If there is a problem with the computer system I expect the issue to be resolved in another way, that the iPad charges are taken off any future bills because now I have been charged 2 more times for the free iPad after having brought the problem to their attention. And the person in store, even though someone in his store make the mistake, says I have to talk to customer service they can't do anything. I also plan to switch providers due to this, because I am being charged $600 for a free ipad!!

Verizon_Support

Hello Miriamjs16. Thank you for reaching out here and sharing your experience, making calls, speaking with multiple reps, investing your valuable time to get answers on the iPad charges and promotional offer. We are experts here and want to take a closer look at what has gone on and how we can move forward together. We don't want to see you leave Verizon without the opportunity to take a closer look. Please reply to the following private message where we can discuss details.

-Deb

Hh2424

I am currently having the same issue. Have a phone call with them tomorrow.

Verizon_Support

Oh, wow! We are stunned to see you in this promotional dilemma. Our goal is to offer the support you need. We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

lisette.l.fernandez@gmail.com

Happened to me as well. We were convinced that we got an extra 4 watches and the next you know I’m paying for 4 devices and service.

DanielleW

Same happened to me in Toms River NJ during July 4th promotions. Was told adding a new line would discount the other lines, so monthly bill remains the same, and was given a “free” iPad on a new line. Now after purchasing a screen protector and case for the iPad, I have to return the iPad to Verizon to remove a monthly fee I was assured wouldn’t exist. Nothing was discounted at all, it simply added most costs, taking monthly bill from $200 to $530!!!

Verizon doesn’t care what their sales reps do, it’s always on the customer to take the hit and sit on the phone for HOURS to undo the mistakes. No accountability whatsoever.

Verizon_Support

We do apologize for any errors with the promotion communication and we would like to review your order and account with you. A private note has been sent so we can discuss in more detail. Bryan

Verizon_Support

We would like to discuss and review your account. Please respond to this note when you can.

-Bryan

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