I am beginning to think all of these promos are trash.
This is the second time we have received a "promo" from Verizon with no actual conclusion of the promo.
My husband upgraded to an S24 with the free TV promo, he hasn't received anything about it in email or on the app so we messaged chat support. After 3 hours and 3 reps telling us all different things and disconnecting multiple times, we are getting completely jerked around and lied to AGAIN! The first time was a $200 gift card for completing a cart purchase. We got the same treatment for that as well, one agent went so far as to tell me I should just give up! I think its time we as customers contact the better business bureau.
Hello heatherrealtor! I hate to hear about this journey you have ad with the promotional offer. Let's take a closer look. Please meet me in the private message that will follow to get more details to move forward,
-Deb
Hello! We are still here to assist. Let us know you you still need assistance with your promo.
-Dee
Yes I have replied and chatted with customer service multiple times with no answer and only lies and being transfered over 20 times.
Still no resolution to the Free TV offer. Supposedly a glitch in the system caused the offers to not be sent once the upgrades were completed.
Having the same issue. Has anyone been able to get ANY answers, help, or full resolution? Has anyone redeemed the offer and received the TV, yet?
Hey there, Bigsisga, we know it's important for you to receive your offer. So we can better assist, we will be reaching out via Private Message.
-Lauren
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