Free samsung tv promo

[Ttp1981]

I have met all the requires but had not been contacted or able to find any tile to redeem the offered tv. I have been a loyal customer for over 14 years , having bought an expensive s24 ultra plus the bump up in service plan and monthly costs and waited 30 days, but if I get screwed on this I will be terminating service and finding a new company. Always like Ryan reynolds

[vzw_customer_support]

Ttp1981, this is not the experience we want you to have, and we value you as customer that been with us for 14 years. We're here for yo, and we'd love the opportunity to turn around this experience. Let me send you a private message to provide you with support. 

-Art

[TripleD014]

Can I get help? Experiencing the same issue

[vzw_customer_support]

TripleD014, we're here to help, and we'd love the opportunity to help you with support for your promotion redemption. Let me send you a private message to gather additional information.

-Art

[Ttp1981]

I have talked with several support reps now, the  last promised i would receive and email in 5 days, it has been 6 plus saturday and sunday. What am I supposed to do now?

[April0912]

I am also having trouble getting the samsung tv after 30 days. I reached out to Mary in customer service and she escalated it and said 3-5 business days. I will post what happens. If it doesn't happen I will also start shopping for a new carrier my business.

[CrispyCrisp]

I encountered several issues with a recent promotion. Upon upgrading, I selected the 75-inch television as my promotional item. However, I received no confirmation email. Furthermore, the trade-in for my old device was not processed upon delivery of my new phone, despite three separate representatives confirming my eligibility. I am now being informed that I selected the free device option, which is incorrect; I chose the lavender phone, but received a smoky-colored model instead. While I initially dismissed this as a simple error, it appears the system incorrectly registered my promotional choice at checkout. I have invested considerable time resolving these issues.

[vzw_customer_support]

Hey, CrispyCrisp, we hate to hear that you've had so much trouble getting this redeemed, and want to help get things taken care of. We're sending you a Private Note so we can get some more specifics. 

-Cait