Free tv where is it?

[Busterbufallo]

I am supposed to be getting a free amazon fire tv since I signed up for unlimited plans. Front page of my account on the Verizon app said I had to wait till the 19th. Now that icon is gone and verizon chat agents are either clueless or have lied to me. I am going to file an fcc complaint for false advertising unless verizon responds to me with some truth and clarity. 

[vzw_customer_support · Accepted solution]

Hello, being on top of your offers is crucial, especially if you are having issues redeeming it. Verizon is here to offer the assistance you need. You can redeem the offer 30 days after activation of your new eligible smartphone on a new mobile phone line. When was the purchase made, and when was the device activated? Where precisely on your My Verizon are you attempting to redeem it (guide us through each page/tile, etc.)?

For more details check out the offer FAQs: https://www.verizon.com/support/amazon-tv-65-faqs/.

~Gilbert

[Ckiyoshih]

Might be easier to just guide us through steps on finding these “tiles”. I’m having the same issue. I’ve called and said they would send me an email and still have no received it 

[vzw_customer_support]

Thanks for the honest feedback. We want to provide the support you need.

To redeem the offer:

1. Sign in to your My Verizon mobile account.
2. Scroll down to Make the most of your plans and select the offer redemption tile.
3. Review and agree to the Terms & Conditions, then select Claim offer.
4. Follow the steps to redeem your offer.

Hope this helps.

~Gilbert

[Tipuana]

Hello!

The new line and phone are not showing up on my account. I don't see the free tv that was a condition of the agreement.

[Daugie]

This. I've been back and forth with them. This morning he said someone applied the promo wrong. So now 5-7 days to hopefully fix it. Maybe they applied the wrong promo to you as well

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@Tipuana wrote:

Hello!

The new line and phone are not showing up on my account. I don't see the free tv that was a condition of the agreement.

---

[vzw_customer_support]

Hello, Tipuana. Thanks so much for this info. Help is here. It's definitely concerning to hear the new line doesn't show on your account. When did you activate the line in question? Please provide the date. 

-Natasha

[waylonhobson]

There are no steps after claiming the offer. It just redirects the site to Amazon. And the discount code provided for the TV is way too long. Amazon won’t accept it.

[vzw_customer_support]

Thank you so much for the additional details. Have you tried to redeem the offer via a computer and through our My Verizon webiste or have you only tried to use the My Verizon application? We would be delighted to try and help you with this and escalated if we need to. When did you make your purchase? 

~Ivone

[Lvf621]

I have not received info for my tv either. When I called they said I would receive a email in 5 business day. It’s been two weeks and still nothing.

[vzw_customer_support]

I don't want you to miss out on this great deal! Our promotion for the free Fire TV does require for the line that was opened to remain active for 60 days. Has the 60 days passed since you made the qualifying purchase?

~Freddy

[Wolfmother]

It says I have to get home internet to redeem the offer,  that's not what was advertised.  I have the unlimited ultimate plan and  an elgible phone, the price of the phone went up when I chose to receive the 75" tv. The phone price was only $28/mo and when I selected the TV the price is now $56/month. What is going on?

[vzw_customer_support]

We can help out with any questions you might have. When did you make your eligible purchase and what is the device your purchased?

~Freddy

[Billborghini]

23 years with Verizon the last two years have been absolutely garbage. I added a line and picked the TV  "over" the phone discount. I have been on the phone three times in two weeks and am receiving a complete runaround. I was promised a code in 7 days its now been 9. On the phone and still on the phone for over an hour. No one knows anything. Asked for a manager several times can't get one. Im refusing to hang up untill this is solved. An escalated ticket will end me up in this same spot 9 more days from now. There is absolutely no reason for this. Im paying full price for the new phone on a new line. No other credits have been issued. Its coming time for a change after 23 years. Good luck on your TV I highly doubt we will get it.

[Tipuana]

I have the same issue. I bought a new phone for the deal...

[Preyze]

I was told 60 days after activation

[iffyahmed]

I have the same issue! Are you able to redeem yours yet?

[vzw_customer_support]

We are sorry to read that you're having issues with your promotion, we'll be glad to help out. Did you receive the tile to redeem through My Verizon? 

~Freddy

[waylonhobson]

Hi. I clicked redeem on the Free TV tile and it just takes me to Amazon’s website. I copied the code to enter at checkout and the code is entirely too long. How am I supposed to use a code that doesn’t work? This is so irritating.

[vzw_customer_support]

waylonhobson, we appreciate the information, and want to make sure you're able to redeem your offer. To best assist, we'll be sending a Private Message. 

~Izzy

[taylorpalmer630]

Has ANYONE gotten the TV?! And how would I go about getting it. I will not be screwed over by Verizon again.